-100
NPS
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Rhenus Logistics
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About Rhenus Logistics' Brand
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Rhenus Logistics NPS
Rhenus Logistics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Rhenus Logistics's customers would recommend using the product based on a scale of -100 to 100.
Rhenus Logistics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Rhenus Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Jun 2024 -100 | Jun 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rhenus Logistics Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Rhenus Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rhenus Logistics Product Quality
2.5/5
Rhenus Logistics has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Rhenus Logistics Product Information
Rhenus Logistics’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.rhenus.com
- Company Size
- 10,000+ Employees
Industry
Logistics and Supply Chain
Rhenus Logistics Pricing
Rhenus Logistics ROI & Value For Money
1.5/5
Rhenus Logistics has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Rhenus Logistics Customer Satisfaction (CSAT)
Rhenus Logistics Customer Satisfaction (CSAT) Score
33 / 100
Rhenus Logistics has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rhenus Logistics Customer Service
1.5/5
Rhenus Logistics has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Rhenus Logistics's Customer Service
Address
1 Rhenus-Platz, Holzwickede 59439 Germany
Website
https://www.rhenus.com
Rhenus Logistics as an Employer
Consumer vs. Employees
Rhenus Logistics scored a -100 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of Rhenus Logistics would recommend the brand to a friend. ENPS measures how likely Rhenus Logistics employees would recommend working at Rhenus Logistics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 9% | Promoters |
|---|---|
| 27% | Passive |
| 64% | Detractors |
