-14
NPS
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Rhino
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About Rhino's Brand
Our mission is to give renters everywhere greater financial freedom to plan and enjoy their lives.
Brand at a Glance
50%
Customer Loyalty
2.8/5
Product Quality
2.3/5
Pricing
2.1/5
Customer Service
Rhino NPS
Rhino's Net Promoter Score (NPS) is a -14 with 36% Promoters, 14% Passives, and 50% Detractors. Net Promoter Score tracks whether Rhino's customers would recommend using the product based on a scale of -100 to 100.
Rhino Overall NPS
| 36% | Promoters |
|---|---|
| 14% | Passives |
| 50% | Detractors |
Rhino NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Apr 2023 -67 | Apr 2023 | -67 |
Jun 2023 -37 | Jun 2023 | -37 |
Oct 2023 -44 | Oct 2023 | -44 |
Nov 2023 -50 | Nov 2023 | -50 |
Dec 2023 -36 | Dec 2023 | -36 |
May 2024 -25 | May 2024 | -25 |
Oct 2024 -16 | Oct 2024 | -16 |
Oct 2025 -15 | Oct 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rhino NPS by Gender
Rhino's NPS was rated -100 by Female customers on Comparably.
Female
-100
Rhino's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Rhino's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Rhino NPS by Ethnicity
Rhino's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Rhino NPS by Age
Rhino's NPS was rated -100 points by customers ages 66+ on Comparably.
Rhino NPS by Usage
Rhino's NPS was rated -100 points by customers who have used Rhino's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Rhino Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of Rhino users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rhino Customer Loyalty Score by Gender
Rhino's Customer Loyalty score was rated 10 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Rhino.
Female
10%
Yes
Male
N/A
Yes
Rhino Customer Loyalty Score by Ethnicity
Rhino's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rhino.
40
out of 100
Caucasian
Rhino Customer Loyalty Score by Age
Rhino's Customer Loyalty score was rated 10% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Rhino.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 10% | 66+ | 10% |
Rhino Customer Loyalty Score by Usage
Rhino's Customer Loyalty score was rated 10% by customers who have used Rhino's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Rhino Product Quality
2.8/5
Rhino has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Rhino Product Information
Rhino’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.sayrhino.com
- Company Size
- 201-500 Employees
Industry
Insurance
Quick Insights into Rhino Product Quality
Rhino's Product Quality score was rated highest by Caucasian customers.
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Ranked Rhino Product Quality the Highest
Rhino Product Quality Score by Gender
Rhino's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Rhino.
Female
1.5/5
Male
N/A
Rhino Product Quality Score by Ethnicity
Rhino's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rhino.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Rhino Product Quality Score by Age
Rhino's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Rhino.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Rhino Product Quality Score by Usage
Rhino's Product Quality score was rated 1.5 stars by customers who have used Rhino's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Rhino Pricing
Rhino ROI & Value For Money
2.3/5
Rhino has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Rhino's overall ROI score rated by its users and customers.
Quick Insights into Rhino ROI
Rhino's ROI score was rated highest by Caucasian customers.
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Ranked Rhino ROI the Highest
Rhino ROI Score by Gender
Rhino's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Rhino.
Female
1.5/5
Male
N/A
Rhino ROI Score by Ethnicity
Rhino's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rhino.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Rhino ROI Score by Age
Rhino's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Rhino.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Rhino ROI Score by Usage
Rhino's ROI score was rated 1.5 stars by customers who have used Rhino's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Rhino Customer Satisfaction (CSAT)
Rhino Customer Satisfaction (CSAT) Score
36 / 100
Rhino has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rhino Customer Satisfaction
Rhino's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Rhino's Customer Satisfaction.
Ranked Rhino Customer Satisfaction the Highest
Rhino Customer Satisfaction Score by Gender
Rhino's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Rhino.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Rhino Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rhino's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rhino.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Rhino Customer Satisfaction Score by Age
Rhino's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Rhino.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Rhino Customer Satisfaction Score by Usage
Rhino's Customer Satisfaction score was rated 0 points by customers who have used Rhino's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Rhino Customer Service
2.1/5
Rhino has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Rhino's Customer Service
Address
185 Madison Ave, New York City, NY 10016
Website
https://www.sayrhino.com
Rhino's Social Links
Quick Insights into Rhino Customer Service
Rhino's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Rhino's Customer Service score.
Ranked Rhino Customer Service the Highest
Rhino Customer Service Score by Gender
Rhino's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Rhino.
Female
1.5/5
Male
N/A
Rhino Customer Service Score by Ethnicity
Rhino's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rhino.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Rhino Customer Service Score by Age
Rhino's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Rhino.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Rhino Customer Service Score by Usage
Rhino's Customer Service score was rated 1.5 stars by customers who have used Rhino's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Rhino as an Employer
4.8/5
Rhino has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Rhino scored a -14 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Rhino would recommend the brand to a friend. ENPS measures how likely Rhino employees would recommend working at Rhino to a friend.
Net Promoter Score
-14
NPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 78% | Promoters |
|---|---|
| 4% | Passive |
| 18% | Detractors |
