-100
NPS
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Ribbon
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About Ribbon's Brand
Ribbon is a modern technology company transforming the real estate transaction by delivering certainty, transparency and joy to the home buying process.
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
1.5/5
Customer Service
Ribbon NPS
Ribbon's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Ribbon's customers would recommend using the product based on a scale of -100 to 100.
Ribbon Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Ribbon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ribbon Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Ribbon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ribbon Product Quality
2.5/5
Ribbon has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ribbon's overall Product Quality score rated by its users and customers.
Ribbon Product Information
Ribbon’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.ribbonhome.com/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Real Estate
Ribbon Pricing
Ribbon ROI & Value For Money
2.2/5
Ribbon has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ribbon's overall ROI score rated by its users and customers.
Ribbon Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ribbon Customer Service
1.5/5
Ribbon has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ribbon's overall Customer Service score rated by its users and customers.
About Ribbon's Customer Service
Address
29 E. 19th Street, New York City, NY 10003
Website
http://www.ribbonhome.com/
Ribbon's Social Links
Ribbon as an Employer
4.8/5
Ribbon has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ribbon scored a -100 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Ribbon would recommend the brand to a friend. ENPS measures how likely Ribbon employees would recommend working at Ribbon to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 80% | Promoters |
|---|---|
| 14% | Passive |
| 6% | Detractors |
