49
NPS
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Richardson
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About Richardson's Brand
Richardson is an internationally recognized sales training and sales performance improvement company.
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Richardson NPS
Richardson's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Richardson's customers would recommend using the product based on a scale of -100 to 100.
Richardson Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Richardson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Oct 2023 50 | Oct 2023 | 50 |
Jan 2025 40 | Jan 2025 | 40 |
Sep 2025 49 | Sep 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Richardson Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Richardson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Richardson Product Quality
4/5
Richardson has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Richardson Product Information
Richardson’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.richardson.com
- Company Size
- 51-200 Employees
Richardson Pricing
Richardson ROI & Value For Money
4.2/5
Richardson has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Richardson Customer Satisfaction (CSAT)
Richardson Customer Satisfaction (CSAT) Score
80 / 100
Richardson has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Richardson Customer Service
4.2/5
Richardson has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Richardson's Customer Service
Address
1818 Market St., Suite 2800, Philadelphia, PA 19103
Website
http://www.richardson.com
Phone Number
215-940-9255
Richardson as an Employer
2.9/5
Richardson has a 2.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Richardson scored a 49 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Richardson would recommend the brand to a friend. ENPS measures how likely Richardson employees would recommend working at Richardson to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
