49
NPS
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Richardson Sales Performance
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About Richardson Sales Performance's Brand
Richardson is a global sales training organization – equipping sales teams to win more business in an increasingly cautious and complex environment. With the explosion of AI, shifting buying patterns, and expanding stakeholder groups, buyers now have far more input but struggle to make decisions. Today's buying teams fall into a confidence chasm, dragging the sale down with them. To sell forward, Richardson shows you how to blend Challenger insights with Consultative skills to move deals forward, orchestrate seller-personalized, AI-enabled learning that assesses, activates, and reinforces new behaviors until they become sustained execution, and apply behavioral science and actionable performance data to see what's working—and what needs to change. That's why more than 900 industry leaders rely on Richardson to build confident sales teams who compel buyers to act.
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Richardson Sales Performance NPS
Richardson Sales Performance's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Richardson Sales Performance's customers would recommend using the product based on a scale of -100 to 100.
Richardson Sales Performance Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Richardson Sales Performance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Oct 2023 50 | Oct 2023 | 50 |
Jan 2025 40 | Jan 2025 | 40 |
Sep 2025 49 | Sep 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Richardson Sales Performance Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Richardson Sales Performance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Richardson Sales Performance Product Quality
4/5
Richardson Sales Performance has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Richardson Sales Performance Product Information
Richardson Sales Performance’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.richardson.com
- Company Size
- 51-200 Employees
Richardson Sales Performance Pricing
Richardson Sales Performance ROI & Value For Money
4.2/5
Richardson Sales Performance has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Richardson Sales Performance Customer Satisfaction (CSAT)
Richardson Sales Performance Customer Satisfaction (CSAT) Score
80 / 100
Richardson Sales Performance has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Richardson Sales Performance Customer Service
4.2/5
Richardson Sales Performance has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Richardson Sales Performance's Customer Service
Address
200 Barr Harbor Drive, Suite 419, Conshohocken, PA 19428
Website
http://www.richardson.com
Phone Number
215-940-9255
Richardson Sales Performance as an Employer
2.9/5
Richardson Sales Performance has a 2.9/5 stars for its overall company culture rated by their employees
top
35%
CEO of Richardson Sales Performance
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Richardson Sales Performance scored a 49 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Richardson Sales Performance would recommend the brand to a friend. ENPS measures how likely Richardson Sales Performance employees would recommend working at Richardson Sales Performance to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
