0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Riffyn
Marketing or Exec? Claim Your Free Account
About Riffyn's Brand
Riffyn’s cloud-based software provides computer-aided process design and advanced data analytics to R&D organizations.
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
Riffyn NPS
Riffyn's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Riffyn's customers would recommend using the product based on a scale of -100 to 100.
Riffyn Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Riffyn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
May 2021 -50 | May 2021 | -50 |
Sep 2021 0 | Sep 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Riffyn Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Riffyn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Riffyn Product Quality
3.5/5
Riffyn has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Riffyn's overall Product Quality score rated by its users and customers.
Riffyn Product Information
Riffyn’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.riffyn.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
SaaS
Riffyn Pricing
Riffyn ROI & Value For Money
3.5/5
Riffyn has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Riffyn's overall ROI score rated by its users and customers.
Riffyn Customer Service
3/5
Riffyn has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Riffyn's overall Customer Service score rated by its users and customers.
About Riffyn's Customer Service
Address
Oakland, CA
Website
http://www.riffyn.com/
Phone Number
(510)542-9696
Consumer vs. Employees
Riffyn scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Riffyn would recommend the brand to a friend. ENPS measures how likely Riffyn employees would recommend working at Riffyn to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
