40
NPS
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Right at Home
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About Right at Home's Brand
A national organization dedicated to in home care and healthcare staffing services.
Brand at a Glance
87%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Right at Home NPS
Right at Home's Net Promoter Score (NPS) is a 40 with 50% Promoters, 40% Passives, and 10% Detractors. Net Promoter Score tracks whether Right at Home's customers would recommend using the product based on a scale of -100 to 100.
Right at Home Overall NPS
| 50% | Promoters |
|---|---|
| 40% | Passives |
| 10% | Detractors |
Right at Home NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 34 | Apr 2022 | 34 |
Apr 2023 25 | Apr 2023 | 25 |
Dec 2023 33 | Dec 2023 | 33 |
Jul 2024 40 | Jul 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Right at Home Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Right at Home users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Right at Home Product Quality
3.7/5
Right at Home has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Right at Home Product Information
Right at Home’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.rightathome.net
- Company Size
- 51-200 Employees
Right at Home Pricing
Right at Home ROI & Value For Money
3.7/5
Right at Home has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Right at Home Customer Satisfaction (CSAT)
Right at Home Customer Satisfaction (CSAT) Score
86 / 100
Right at Home has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Right at Home Customer Service
3.5/5
Right at Home has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Right at Home's Customer Service
Address
Omaha, NE
Website
http://www.rightathome.net
Phone Number
877-697-7537
Right at Home as an Employer
2.8/5
Right at Home has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Right at Home scored a 40 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Right at Home would recommend the brand to a friend. ENPS measures how likely Right at Home employees would recommend working at Right at Home to a friend.
Net Promoter Score
40
NPS Score
| 50% | Promoters |
|---|---|
| 40% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 42% | Promoters |
|---|---|
| 18% | Passive |
| 40% | Detractors |
