-59
NPS
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Right At School
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About Right At School's Brand
Right At School provides safe, fun, and meaningful student enrichment programs across North America. We do this to inspire a love of learning, support schools, and give parents peace of mind.
Brand at a Glance
77%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
Right At School NPS
Right At School's Net Promoter Score (NPS) is a -59 with 18% Promoters, 5% Passives, and 77% Detractors. Net Promoter Score tracks whether Right At School's customers would recommend using the product based on a scale of -100 to 100.
Right At School Overall NPS
| 18% | Promoters |
|---|---|
| 5% | Passives |
| 77% | Detractors |
Right At School NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -33 | Mar 2024 | -33 |
May 2024 -20 | May 2024 | -20 |
Jun 2024 -27 | Jun 2024 | -27 |
Jul 2024 -33 | Jul 2024 | -33 |
Aug 2024 -43 | Aug 2024 | -43 |
Sep 2024 -47 | Sep 2024 | -47 |
Dec 2024 -50 | Dec 2024 | -50 |
Jan 2025 -48 | Jan 2025 | -48 |
Feb 2025 -50 | Feb 2025 | -50 |
Apr 2025 -52 | Apr 2025 | -52 |
Jun 2025 -57 | Jun 2025 | -57 |
Aug 2025 -59 | Aug 2025 | -59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Right At School NPS by Gender
Right At School's NPS was rated -91 by Female customers on Comparably.
Female
-91
Right At School's NPS was rated -91 by Female customers on Comparably.
0%
Promoters
9%
Passives
91%
Detractors
Male
N/A
Right At School's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Right At School NPS by Ethnicity
Right At School's NPS was rated -63 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -63 | Caucasian | -63 |
Right At School NPS by Age
Right At School's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Right At School NPS by Usage
Right At School's NPS was rated the highest by customers who have used Right At School's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Right At School Customer Reviews
Out of the 4 Right At School customer reviews 1 was positive and 3 were constructive. Right At School customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Right At School Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Right At School users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Right At School Customer Loyalty Score by Gender
Right At School's Customer Loyalty score was rated 67 by Female customers on Comparably.
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Female
67%
Yes
Male
N/A
Yes
Right At School Customer Loyalty Score by Ethnicity
Right At School's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Right At School.
78
out of 100
Caucasian
Right At School Customer Loyalty Score by Age
Right At School's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Right At School.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 64% | 36-40 | 64% |
41-45 78% | 41-45 | 78% |
46-50 70% | 46-50 | 70% |
Right At School Customer Loyalty Score by Usage
Right At School's Customer Loyalty score was rated the highest by customers who have used Right At School's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Right At School Customer Loyalty Score by Industry
Right At School's Customer Loyalty score was rated 70% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Right At School Product Quality
2.3/5
Right At School has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Right At School Product Information
Right At School’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Right At School's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Education
Quick Insights into Right At School Product Quality
Right At School's Product Quality score was rated highest by customers who have used Right At School's products/services for 1 to 2 Years, and rated lowest by customers who have used Right At School's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Right At School's Product Quality.
Ranked Right At School Product Quality the Highest
Ranked Right At School Product Quality the Lowest
Right At School Product Quality Score by Gender
Right At School's Product Quality score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Right At School.
Female
1.7/5
Male
N/A
Right At School Product Quality Score by Ethnicity
Right At School's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Right At School.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Right At School Product Quality Score by Age
Right At School's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Right At School.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 3 | 41-45 | 3 |
46-50 1.5 | 46-50 | 1.5 |
Right At School Product Quality Score by Usage
Right At School's Product Quality score was rated the highest by customers who have used Right At School's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Right At School Product Quality Score by Industry
Right At School's Product Quality score was rated 2.6 stars by Accounting industry customers.
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Right At School Pricing
Right At School ROI & Value For Money
2.3/5
Right At School has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Right At School Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Right At School ROI
Right At School's ROI score was rated highest by customers who have used Right At School's products/services for 1 to 2 Years, and rated lowest by customers who have used Right At School's products/services for Less than 1 Year.
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Ranked Right At School ROI the Highest
Ranked Right At School ROI the Lowest
Right At School ROI Score by Gender
Right At School's ROI score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Right At School.
Female
1.6/5
Male
N/A
Right At School ROI Score by Ethnicity
Right At School's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Right At School.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Right At School ROI Score by Age
Right At School's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Right At School.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2.1 | 46-50 | 2.1 |
Right At School ROI Score by Usage
Right At School's ROI score was rated the highest by customers who have used Right At School's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Right At School ROI Score by Industry
Right At School's ROI score was rated 2.8 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Right At School Customer Satisfaction (CSAT)
Right At School Customer Satisfaction (CSAT) Score
25 / 100
Right At School has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
5%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
30%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Right At School Customer Satisfaction
Right At School's Customer Satisfaction score was rated highest by customers who have used Right At School's products/services for 1 to 2 Years, and rated lowest by customers who have used Right At School's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Right At School's Customer Satisfaction.
Ranked Right At School Customer Satisfaction the Highest
Ranked Right At School Customer Satisfaction the Lowest
Right At School Customer Satisfaction Score by Gender
Right At School's Customer Satisfaction score was rated 18 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Right At School.
18 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 18% | |
Very Dissatisfied | 55% |
Right At School Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Right At School's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Right At School.
24 / 100
Very Satisfied
13%
Satisfied
11%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
38%
Very Dissatisfied
25%
Right At School Customer Satisfaction Score by Age
Right At School's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Right At School.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 20% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 0% |
Right At School Customer Satisfaction Score by Usage
Right At School's Customer Satisfaction score was rated the highest by customers who have used Right At School's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Right At School Customer Satisfaction Score by Industry
Right At School's Customer Satisfaction score was rated 33 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Right At School Customer Satisfaction Score by Industry",
"text": "Right At School's Customer Satisfaction score was rated 33 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
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}Right At School Customer Service
2.2/5
Right At School has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Right At School's overall Customer Service score rated by its users and customers.
About Right At School's Customer Service
Address
909 Davis Street, Evanston, IL 60201
Website
https://www.rightatschool.com/
Right At School's Social Links
Quick Insights into Right At School Customer Service
Right At School's Customer Service score was rated highest by customers who have used Right At School's products/services for 1 to 2 Years, and rated lowest by customers who have used Right At School's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Right At School's Customer Service score.
Ranked Right At School Customer Service the Highest
Ranked Right At School Customer Service the Lowest
Right At School Customer Service Score by Gender
Right At School's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Right At School.
Female
1.5/5
Male
N/A
Right At School Customer Service Score by Ethnicity
Right At School's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Right At School.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Right At School Customer Service Score by Age
Right At School's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Right At School.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 2.6 | 41-45 | 2.6 |
46-50 1.5 | 46-50 | 1.5 |
Right At School Customer Service Score by Usage
Right At School's Customer Service score was rated the highest by customers who have used Right At School's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Right At School Customer Service Score by Industry
Right At School's Customer Service score was rated 2.8 stars by Accounting industry customers.
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Right At School as an Employer
2.5/5
Right At School has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Right At School scored a -59 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Right At School would recommend the brand to a friend. ENPS measures how likely Right At School employees would recommend working at Right At School to a friend.
Net Promoter Score
-59
NPS Score
| 18% | Promoters |
|---|---|
| 5% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 18% | Promoters |
|---|---|
| 14% | Passive |
| 68% | Detractors |
