43
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Rightpoint
Marketing or Exec? Claim Your Free Account
About Rightpoint's Brand
Rightpoint is a digital agency and technology consulting company, delivering business solutions in areas such as collaboration and more.
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Rightpoint NPS
Rightpoint's Net Promoter Score (NPS) is a 43 with 43% Promoters, 57% Passives, and 0% Detractors. Net Promoter Score tracks whether Rightpoint's customers would recommend using the product based on a scale of -100 to 100.
Rightpoint Overall NPS
| 43% | Promoters |
|---|---|
| 57% | Passives |
| 0% | Detractors |
Rightpoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Feb 2021 0 | Feb 2021 | 0 |
Sep 2021 50 | Sep 2021 | 50 |
Apr 2022 60 | Apr 2022 | 60 |
Jan 2023 50 | Jan 2023 | 50 |
Jun 2025 42 | Jun 2025 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rightpoint Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Rightpoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rightpoint Product Quality
4.1/5
Rightpoint has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Rightpoint's overall Product Quality score rated by its users and customers.
Rightpoint Product Information
Rightpoint’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.rightpoint.com/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Small Business Services
Rightpoint Pricing
Rightpoint ROI & Value For Money
4/5
Rightpoint has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Rightpoint's overall ROI score rated by its users and customers.
Rightpoint Customer Satisfaction (CSAT)
Rightpoint Customer Satisfaction (CSAT) Score
67 / 100
Rightpoint has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rightpoint Customer Service
3.9/5
Rightpoint has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Rightpoint's overall Customer Service score rated by its users and customers.
About Rightpoint's Customer Service
Address
29 North Wacker Drive 4th Floor, Chicago, IL
Website
http://www.rightpoint.com/
Phone Number
(248) 255-4175
Rightpoint as an Employer
3.0/5
Rightpoint has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Rightpoint scored a 43 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Rightpoint would recommend the brand to a friend. ENPS measures how likely Rightpoint employees would recommend working at Rightpoint to a friend.
Net Promoter Score
43
NPS Score
| 43% | Promoters |
|---|---|
| 57% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 36% | Promoters |
|---|---|
| 22% | Passive |
| 42% | Detractors |
