-57
NPS
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Rigid Industries
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About Rigid Industries' Brand
Brand at a Glance
79%
Customer Loyalty
2.9/5
Product Quality
3.3/5
Pricing
2.4/5
Customer Service
Rigid Industries NPS
Rigid Industries's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether Rigid Industries's customers would recommend using the product based on a scale of -100 to 100.
Rigid Industries Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
Rigid Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Mar 2023 -33 | Mar 2023 | -33 |
May 2023 -50 | May 2023 | -50 |
Nov 2023 -40 | Nov 2023 | -40 |
Mar 2024 -51 | Mar 2024 | -51 |
Dec 2025 -57 | Dec 2025 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rigid Industries Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Rigid Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rigid Industries Product Quality
2.9/5
Rigid Industries has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Rigid Industries' overall Product Quality score rated by its users and customers.
Rigid Industries Product Information
Rigid Industries’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://rigidindustries.com
- Company Size
- 501-1,000 Employees
Industry
Consumer Goods
Rigid Industries Pricing
Rigid Industries ROI & Value For Money
3.3/5
Rigid Industries has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Rigid Industries Customer Satisfaction (CSAT)
Rigid Industries Customer Satisfaction (CSAT) Score
33 / 100
Rigid Industries has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rigid Industries Customer Service
2.4/5
Rigid Industries has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Rigid Industries's Customer Service
Website
http://rigidindustries.com
Rigid Industries as an Employer
3.3/5
Rigid Industries has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Rigid Industries scored a -57 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Rigid Industries would recommend the brand to a friend. ENPS measures how likely Rigid Industries employees would recommend working at Rigid Industries to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
