0
NPS
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Brand Page
RigUp
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About RigUp's Brand
Platform for the energy industry
Brand at a Glance
60%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
RigUp NPS
RigUp's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether RigUp's customers would recommend using the product based on a scale of -100 to 100.
RigUp Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
RigUp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -50 | Aug 2020 | -50 |
Sep 2020 0 | Sep 2020 | 0 |
Dec 2020 -25 | Dec 2020 | -25 |
Jan 2022 0 | Jan 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RigUp Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of RigUp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RigUp Product Quality
3/5
RigUp has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock RigUp's overall Product Quality score rated by its users and customers.
RigUp Product Information
RigUp’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://rigup.com
- Company Size
- 51-200 Employees
Industry
Tech
Energy
Marketplaces
SaaS
RigUp Pricing
RigUp ROI & Value For Money
2.7/5
RigUp has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RigUp's overall ROI score rated by its users and customers.
RigUp Customer Service
3/5
RigUp has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock RigUp's overall Customer Service score rated by its users and customers.
About RigUp's Customer Service
Address
98 San Jacinto Suite 550, Austin, TX
Website
http://rigup.com
Phone Number
(512)501-5452
Consumer vs. Employees
RigUp scored a 0 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of RigUp would recommend the brand to a friend. ENPS measures how likely RigUp employees would recommend working at RigUp to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 42% | Promoters |
|---|---|
| 33% | Passive |
| 25% | Detractors |
