-100
NPS
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Rimkus Consulting
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About Rimkus Consulting's Brand
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Rimkus Consulting NPS
Rimkus Consulting's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Rimkus Consulting's customers would recommend using the product based on a scale of -100 to 100.
Rimkus Consulting Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Rimkus Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rimkus Consulting Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Rimkus Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rimkus Consulting Product Quality
2.7/5
Rimkus Consulting has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Rimkus Consulting Product Information
Rimkus Consulting’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.rimkus.com
- Company Size
- 501-1,000 Employees
Rimkus Consulting Pricing
Rimkus Consulting ROI & Value For Money
1.5/5
Rimkus Consulting has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Rimkus Consulting Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rimkus Consulting Customer Service
1.5/5
Rimkus Consulting has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Rimkus Consulting's Customer Service
Address
Houston, TX
Website
https://www.rimkus.com
Rimkus Consulting as an Employer
Consumer vs. Employees
Rimkus Consulting scored a -100 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Rimkus Consulting would recommend the brand to a friend. ENPS measures how likely Rimkus Consulting employees would recommend working at Rimkus Consulting to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
