-53
NPS
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Ring
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About Ring's Brand
Ring is a mobile application that facilitates private, safe communication between users.
Brand at a Glance
71%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
1.8/5
Customer Service
Ring CMO
Simon Cassels
Simon Cassels serves as the Chief Marketing Officer of Ring.com. Simon started at Ring.com in March of 2016. Simon is currently based in the Greater Los Angeles Area.
Ring NPS
Ring's Net Promoter Score (NPS) is a -53 with 19% Promoters, 9% Passives, and 72% Detractors. Net Promoter Score tracks whether Ring's customers would recommend using the product based on a scale of -100 to 100.
Ring Overall NPS
| 19% | Promoters |
|---|---|
| 9% | Passives |
| 72% | Detractors |
Ring NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -52 | Feb 2025 | -52 |
Mar 2025 -50 | Mar 2025 | -50 |
Apr 2025 -50 | Apr 2025 | -50 |
May 2025 -50 | May 2025 | -50 |
Jun 2025 -50 | Jun 2025 | -50 |
Jul 2025 -51 | Jul 2025 | -51 |
Aug 2025 -51 | Aug 2025 | -51 |
Sep 2025 -51 | Sep 2025 | -51 |
Oct 2025 -53 | Oct 2025 | -53 |
Nov 2025 -53 | Nov 2025 | -53 |
Dec 2025 -53 | Dec 2025 | -53 |
Jan 2026 -53 | Jan 2026 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ring NPS by Gender
Male customers rated Ring's NPS 6 points higher than Female customers.
Male
-72
Ring's NPS was rated -72 by Male customers on Comparably.
11%
Promoters
6%
Passives
83%
Detractors
Female
-78
Ring's NPS was rated -78 by Female customers on Comparably.
7%
Promoters
8%
Passives
85%
Detractors
Ring NPS by Ethnicity
Ring's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -77 | Caucasian | -77 |
African American/Black -51 | African American/Black | -51 |
Asian or Pacific Islander -40 | Asian or Pacific Islander | -40 |
Native American -66 | Native American | -66 |
Other -88 | Other | -88 |
Ring NPS by Age
Ring's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Ring NPS by Usage
Ring's NPS was rated the highest by customers who have used Ring's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -69 | 1 to 2 Years | -69 |
2 to 5 Years -72 | 2 to 5 Years | -72 |
5 to 10 Years -55 | 5 to 10 Years | -55 |
Over 10 Years -83 | Over 10 Years | -83 |
Ring Customer Reviews
Out of the 24 Ring customer reviews 2 were positive and 22 were constructive. Ring customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ring Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Ring users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ring Customer Loyalty Score by Gender
Female customers rated Ring's Customer Loyalty score 1% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ring.
Male
71%
Yes
Female
72%
Yes
Ring Customer Loyalty Score by Ethnicity
Ring's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ring.
70
out of 100
Caucasian
61
out of 100
African American/Black
73
out of 100
Asian or Pacific Islander
70
out of 100
Native American
83
out of 100
Other
Ring Customer Loyalty Score by Age
Ring's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ring.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 66% | 18-25 | 66% |
31-35 80% | 31-35 | 80% |
36-40 85% | 36-40 | 85% |
41-45 73% | 41-45 | 73% |
46-50 82% | 46-50 | 82% |
51-55 70% | 51-55 | 70% |
56-60 82% | 56-60 | 82% |
61-65 64% | 61-65 | 64% |
66+ 64% | 66+ | 64% |
Ring Customer Loyalty Score by Usage
Ring's Customer Loyalty score was rated the highest by customers who have used Ring's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ring Customer Loyalty Score by Industry
Ring's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ring Product Quality
2.2/5
Ring has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Ring Product Information
Ring’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Ring's product the highest. Reviewers from the Arts and Entertainment industry rated Ring the lowest at 1.5.
- Website
- https://ring.com/
- Company Size
- 51-200 Employees
Industry
Consumer Electronics
Quick Insights into Ring Product Quality
Ring's Product Quality score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Ring Product Quality the Highest
Ranked Ring Product Quality the Lowest
Ring Product Quality Score by Gender
Male customers rated Ring's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ring.
Male
2.1/5
Female
1.5/5
Ring Product Quality Score by Ethnicity
Ring's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ring.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Ring Product Quality Score by Age
Ring's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ring.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
31-35 1.8 | 31-35 | 1.8 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2.2 | 46-50 | 2.2 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.6 | 66+ | 1.6 |
Ring Product Quality Score by Usage
Ring's Product Quality score was rated the highest by customers who have used Ring's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ring Product Quality Score by Industry
Ring's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Ring Pricing
Ring ROI & Value For Money
2.1/5
Ring has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Ring's overall ROI score rated by its users and customers.
Ring Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Ring.
Quick Insights into Ring ROI
Ring's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
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Ranked Ring ROI the Highest
Ranked Ring ROI the Lowest
Ring ROI Score by Gender
Male customers rated Ring's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ring.
Male
2/5
Female
1.5/5
Ring ROI Score by Ethnicity
Ring's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ring.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Ring ROI Score by Age
Ring's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ring.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
31-35 1.9 | 31-35 | 1.9 |
36-40 2.2 | 36-40 | 2.2 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2.2 | 46-50 | 2.2 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Ring ROI Score by Usage
Ring's ROI score was rated the highest by customers who have used Ring's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Ring ROI Score by Industry
Ring's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Ring Customer Satisfaction (CSAT)
Ring Customer Satisfaction (CSAT) Score
28 / 100
Ring has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
12%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
12%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ring Customer Satisfaction
Ring's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Education industry.
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Ranked Ring Customer Satisfaction the Highest
Ranked Ring Customer Satisfaction the Lowest
Ring Customer Satisfaction Score by Gender
Male customers rated Ring's Customer Satisfaction score 11 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ring.
24 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 14% | |
Very Dissatisfied | 54% |
13 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 7% | |
Very Dissatisfied | 76% |
Ring Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ring's Customer Satisfaction (CSAT) score was rated 19% according to Caucasian users and customers.
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19 / 100
Very Satisfied
9%
Satisfied
10%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
9%
Very Dissatisfied
65%
CSAT according to African American/Black
Ring's Customer Satisfaction (CSAT) score was rated 28% according to African American/Black users and customers.
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28 / 100
Very Satisfied
28%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
43%
CSAT according to Asian or Pacific Islander
Ring's Customer Satisfaction (CSAT) score was rated 44% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ring.
44 / 100
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
23%
CSAT according to Native American
Ring's Customer Satisfaction (CSAT) score was rated 17% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ring.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
CSAT according to Other
Ring's Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ring.
11 / 100
Very Satisfied
7%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
14%
Very Dissatisfied
71%
Ring Customer Satisfaction Score by Age
Ring's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ring.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 62% | |||||||||||||||
| 31-35 | 43% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 24% | |||||||||||||||
| 46-50 | 26% | |||||||||||||||
| 51-55 | 18% | |||||||||||||||
| 56-60 | 7% | |||||||||||||||
| 61-65 | 18% | |||||||||||||||
| 66+ | 9% |
Ring Customer Satisfaction Score by Usage
Ring's Customer Satisfaction score was rated the highest by customers who have used Ring's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ring Customer Satisfaction Score by Industry
Ring's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Ring Customer Satisfaction Score by Industry",
"text": "Ring's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 23,
"stars": 0,
"csatScore": 23,
"text": "Ring's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 23
},
{
"label": "Accounting",
"groupId": 495,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "Ring's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 29
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Ring's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Ring's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Ring Customer Service
1.8/5
Ring has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ring's overall Customer Service score rated by its users and customers.
About Ring's Customer Service
Address
1523 26th Street, Santa Monica, CA 1831
Website
https://ring.com/
Phone Number
32-2-334-23-00
Quick Insights into Ring Customer Service
Ring's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Ring's Customer Service score.
Ranked Ring Customer Service the Highest
Ranked Ring Customer Service the Lowest
Ring Customer Service Score by Gender
Male customers rated Ring's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ring.
Male
1.7/5
Female
1.5/5
Ring Customer Service Score by Ethnicity
Ring's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ring.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Ring Customer Service Score by Age
Ring's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ring.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
31-35 1.7 | 31-35 | 1.7 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Ring Customer Service Score by Usage
Ring's Customer Service score was rated the highest by customers who have used Ring's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Ring Customer Service Score by Industry
Ring's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Ring as an Employer
3.1/5
Ring has a 3.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Ring scored a -53 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Ring would recommend the brand to a friend. ENPS measures how likely Ring employees would recommend working at Ring to a friend.
Net Promoter Score
-53
NPS Score
| 19% | Promoters |
|---|---|
| 9% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 54% | Promoters |
|---|---|
| 12% | Passive |
| 34% | Detractors |
