0
NPS
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Brand Page
Risepoint
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About Risepoint's Brand
Risepoint is an education technology company that partners with universities to develop, launch and grow their high-quality, affordable, workforce-relevant online programs.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
4/5
Customer Service
Risepoint NPS
Risepoint's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Risepoint's customers would recommend using the product based on a scale of -100 to 100.
Risepoint Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Risepoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Dec 2022 50 | Dec 2022 | 50 |
Feb 2024 0 | Feb 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Risepoint Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Risepoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Risepoint Product Quality
4.5/5
Risepoint has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Risepoint's overall Product Quality score rated by its users and customers.
Risepoint Product Information
Risepoint’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.risepoint.com
- Company Size
- 1,001-5,000 Employees
Industry
Education
Risepoint Pricing
Risepoint ROI & Value For Money
4.7/5
Risepoint has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Risepoint's overall ROI score rated by its users and customers.
Risepoint Customer Satisfaction (CSAT)
Risepoint Customer Satisfaction (CSAT) Score
100 / 100
Risepoint has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Risepoint Customer Service
4/5
Risepoint has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Risepoint's overall Customer Service score rated by its users and customers.
About Risepoint's Customer Service
Address
803 Philadelphia Pike B,, Claymont, DE 19703
Website
http://www.risepoint.com
Phone Number
214-210-7300
Risepoint's Social Links
Risepoint as an Employer
4.6/5
Risepoint has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Risepoint scored a 0 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Risepoint would recommend the brand to a friend. ENPS measures how likely Risepoint employees would recommend working at Risepoint to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 52% | Promoters |
|---|---|
| 33% | Passive |
| 15% | Detractors |
