-17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
RiseSmart
Marketing or Exec? Claim Your Free Account
About RiseSmart's Brand
RiseSmart is a leading provider of career transition services that strengthen employer brands, improve retention, and re-engage talent.
Brand at a Glance
49%
Customer Loyalty
3.4/5
Product Quality
2.9/5
Pricing
3.3/5
Customer Service
RiseSmart NPS
RiseSmart's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether RiseSmart's customers would recommend using the product based on a scale of -100 to 100.
RiseSmart Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
RiseSmart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
Jul 2023 -25 | Jul 2023 | -25 |
Sep 2023 0 | Sep 2023 | 0 |
Feb 2024 -17 | Feb 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RiseSmart Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of RiseSmart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RiseSmart Product Quality
3.4/5
RiseSmart has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock RiseSmart's overall Product Quality score rated by its users and customers.
RiseSmart Product Information
RiseSmart’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.risesmart.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
RiseSmart Pricing
RiseSmart ROI & Value For Money
2.9/5
RiseSmart has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock RiseSmart's overall ROI score rated by its users and customers.
RiseSmart Customer Satisfaction (CSAT)
RiseSmart Customer Satisfaction (CSAT) Score
17 / 100
RiseSmart has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RiseSmart Customer Service
3.3/5
RiseSmart has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock RiseSmart's overall Customer Service score rated by its users and customers.
About RiseSmart's Customer Service
Address
55 Almaden Boulevard, Suite 800, San Jose, CA 95113
Website
http://www.risesmart.com
Phone Number
(877) 384-0004
RiseSmart as an Employer
2.5/5
RiseSmart has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
RiseSmart scored a -17 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of RiseSmart would recommend the brand to a friend. ENPS measures how likely RiseSmart employees would recommend working at RiseSmart to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
