25
NPS
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Riskalyze
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About Riskalyze's Brand
Riskalyze empowers investment advisors to capture a quantitative measurement of client risk tolerance to find investments that fit them.
Brand at a Glance
63%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
Riskalyze NPS
Riskalyze's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Riskalyze's customers would recommend using the product based on a scale of -100 to 100.
Riskalyze Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Riskalyze NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Oct 2021 50 | Oct 2021 | 50 |
Nov 2021 33 | Nov 2021 | 33 |
Jul 2022 50 | Jul 2022 | 50 |
Sep 2022 20 | Sep 2022 | 20 |
Oct 2022 34 | Oct 2022 | 34 |
Mar 2023 43 | Mar 2023 | 43 |
Apr 2023 25 | Apr 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Riskalyze Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Riskalyze users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Riskalyze Product Quality
3.5/5
Riskalyze has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Riskalyze's overall Product Quality score rated by its users and customers.
Riskalyze Product Information
Riskalyze’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.riskalyze.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Riskalyze Pricing
Riskalyze ROI & Value For Money
3.7/5
Riskalyze has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Riskalyze Customer Satisfaction (CSAT)
Riskalyze Customer Satisfaction (CSAT) Score
43 / 100
Riskalyze has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Riskalyze Customer Service
3.3/5
Riskalyze has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Riskalyze's Customer Service
Address
373 Elm Ave, Auburn, CA 95603
Website
http://www.riskalyze.com
Phone Number
15307481661
Riskalyze as an Employer
4.6/5
Riskalyze has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Riskalyze scored a 25 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Riskalyze would recommend the brand to a friend. ENPS measures how likely Riskalyze employees would recommend working at Riskalyze to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
