80
NPS
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Riskonnect, Inc.
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About Riskonnect, Inc. Brand
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4.2/5
Customer Service
Riskonnect, Inc. CMO
Riskonnect, Inc. NPS
Riskonnect, Inc.'s Net Promoter Score (NPS) is a 80 with 90% Promoters, 0% Passives, and 10% Detractors. Net Promoter Score tracks whether Riskonnect, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Riskonnect, Inc. Overall NPS
| 90% | Promoters |
|---|---|
| 0% | Passives |
| 10% | Detractors |
Riskonnect, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Sep 2022 67 | Sep 2022 | 67 |
Oct 2022 71 | Oct 2022 | 71 |
Jun 2024 75 | Jun 2024 | 75 |
Jul 2024 77 | Jul 2024 | 77 |
Nov 2024 80 | Nov 2024 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Riskonnect, Inc. NPS by Usage
Riskonnect, Inc.'s NPS was rated 100 points by customers who have used Riskonnect, Inc.'s products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Riskonnect, Inc. Customer Reviews
Out of the 2 Riskonnect, Inc. customer reviews 2 were positive and 0 were constructive. Riskonnect, Inc. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Riskonnect, Inc. Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Riskonnect, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Riskonnect, Inc. Customer Loyalty Score by Usage
Riskonnect, Inc.'s Customer Loyalty score was rated 100% by customers who have used Riskonnect, Inc.'s products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Riskonnect, Inc. Product Quality
4/5
Riskonnect, Inc. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Riskonnect, Inc. Product Information
Riskonnect, Inc. serves markets in the United States, Europe, India, and United Kingdom. Riskonnect, Inc. supports Web devices and offers products for small, medium, and large sized businesses.
Riskonnect, Inc.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://riskonnect.com/
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Business Services
Government & Legal
Languages Supported
English
Product Type
Compliance Software
Risk Management Software
Governance, Risk & Compliance (GRC) Software
Audit Software
Financial Risk Management Software
Quick Insights into Riskonnect, Inc. Product Quality
Riskonnect, Inc.'s Product Quality score was rated highest by customers who have used Riskonnect, Inc.'s products/services for 2 to 5 Years.
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Ranked Riskonnect, Inc. Product Quality the Highest
Riskonnect, Inc. Product Quality Score by Usage
Riskonnect, Inc.'s Product Quality score was rated 5 stars by customers who have used Riskonnect, Inc.'s products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Riskonnect, Inc. Pricing
Riskonnect, Inc. ROI & Value For Money
3.8/5
Riskonnect, Inc. has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Riskonnect, Inc. Pricing Plans
Riskonnect, Inc. has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Riskonnect, Inc.?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Riskonnect, Inc. ROI
Riskonnect, Inc.'s ROI score was rated highest by customers who have used Riskonnect, Inc.'s products/services for 2 to 5 Years.
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Ranked Riskonnect, Inc. ROI the Highest
Riskonnect, Inc. ROI Score by Usage
Riskonnect, Inc.'s ROI score was rated 5 stars by customers who have used Riskonnect, Inc.'s products/services for 2 to 5 Years.
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Riskonnect, Inc. Customer Satisfaction (CSAT)
Riskonnect, Inc. Customer Satisfaction (CSAT) Score
80 / 100
Riskonnect, Inc. has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Riskonnect, Inc. Customer Service
4.2/5
Riskonnect, Inc. has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Riskonnect, Inc.'s Customer Service
Address
1701 Barrett Lakes Blvd, Kennesaw, GA 30144
Website
https://riskonnect.com/
Phone Number
770-790-4700
Quick Insights into Riskonnect, Inc. Customer Service
Riskonnect, Inc.'s Customer Service score was rated highest by customers who have used Riskonnect, Inc.'s products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Riskonnect, Inc. Customer Service score.
Ranked Riskonnect, Inc. Customer Service the Highest
Riskonnect, Inc. Customer Service Score by Usage
Riskonnect, Inc.'s Customer Service score was rated 5 stars by customers who have used Riskonnect, Inc.'s products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Riskonnect, Inc. as an Employer
4.7/5
Riskonnect, Inc. has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Riskonnect, Inc. scored a 80 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of Riskonnect, Inc. would recommend the brand to a friend. ENPS measures how likely Riskonnect, Inc. employees would recommend working at Riskonnect, Inc. to a friend.
Net Promoter Score
80
NPS Score
| 90% | Promoters |
|---|---|
| 0% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
76
eNPS Score
| 76% | Promoters |
|---|---|
| 24% | Passive |
| 0% | Detractors |
