-78
NPS
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Rite Rug
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About Rite Rug's Brand
Rite Rug has provided a huge selection of quality flooring options at unbeatable prices including: carpet, hardwood, tile, laminate & vinyl.
Brand at a Glance
52%
Customer Loyalty
1.5/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
Rite Rug NPS
Rite Rug's Net Promoter Score (NPS) is a -78 with 11% Promoters, 0% Passives, and 89% Detractors. Net Promoter Score tracks whether Rite Rug's customers would recommend using the product based on a scale of -100 to 100.
Rite Rug Overall NPS
| 11% | Promoters |
|---|---|
| 0% | Passives |
| 89% | Detractors |
Rite Rug NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -71 | Jul 2022 | -71 |
Sep 2022 -75 | Sep 2022 | -75 |
Nov 2022 -77 | Nov 2022 | -77 |
May 2023 -80 | May 2023 | -80 |
Jun 2023 -81 | Jun 2023 | -81 |
Jul 2023 -83 | Jul 2023 | -83 |
Dec 2023 -85 | Dec 2023 | -85 |
Apr 2024 -71 | Apr 2024 | -71 |
Oct 2024 -73 | Oct 2024 | -73 |
Nov 2024 -75 | Nov 2024 | -75 |
Jan 2025 -77 | Jan 2025 | -77 |
Feb 2025 -77 | Feb 2025 | -77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rite Rug NPS by Gender
Male customers rated Rite Rug's NPS 28 points higher than Female customers.
Male
-72
Rite Rug's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
-100
Rite Rug's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Rite Rug NPS by Ethnicity
Rite Rug's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
Other -100 | Other | -100 |
Rite Rug NPS by Age
Rite Rug's NPS was rated -100 points by customers ages 46-50 on Comparably.
Rite Rug NPS by Usage
Rite Rug's NPS was rated the highest by customers who have used Rite Rug's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Rite Rug Customer Reviews
Out of the 4 Rite Rug customer reviews 1 was positive and 3 were constructive. Rite Rug customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Rite Rug Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Rite Rug users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rite Rug Customer Loyalty Score by Gender
Female customers rated Rite Rug's Customer Loyalty score 32% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Rite Rug.
Male
23%
Yes
Female
55%
Yes
Rite Rug Customer Loyalty Score by Ethnicity
Rite Rug's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rite Rug.
36
out of 100
Caucasian
10
out of 100
Other
Rite Rug Customer Loyalty Score by Age
Rite Rug's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Rite Rug.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
Rite Rug Customer Loyalty Score by Usage
Rite Rug's Customer Loyalty score was rated 33% by customers who have used Rite Rug's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Rite Rug Product Quality
1.5/5
Rite Rug has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Rite Rug Product Information
Rite Rug’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.riterug.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Rite Rug Product Quality
Rite Rug's Product Quality score was rated highest by Female customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Rite Rug's Product Quality.
Ranked Rite Rug Product Quality the Highest
Ranked Rite Rug Product Quality the Lowest
Rite Rug Product Quality Score by Gender
Female customers rated Rite Rug's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Rite Rug.
Male
1.5/5
Female
1.6/5
Rite Rug Product Quality Score by Ethnicity
Rite Rug's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rite Rug.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Rite Rug Product Quality Score by Age
Rite Rug's Product Quality score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Rite Rug.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Rite Rug Product Quality Score by Usage
Rite Rug's Product Quality score was rated 1.5 stars by customers who have used Rite Rug's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Rite Rug Pricing
Rite Rug ROI & Value For Money
1.6/5
Rite Rug has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Quick Insights into Rite Rug ROI
Rite Rug's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Rite Rug ROI the Highest
Ranked Rite Rug ROI the Lowest
Rite Rug ROI Score by Gender
Rite Rug's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Rite Rug.
Male
1.5/5
Female
1.5/5
Rite Rug ROI Score by Ethnicity
Rite Rug's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rite Rug.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.5 | Other | 1.5 |
Rite Rug ROI Score by Age
Rite Rug's ROI score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Rite Rug.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Rite Rug ROI Score by Usage
Rite Rug's ROI score was rated the highest by customers who have used Rite Rug's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Rite Rug Customer Satisfaction (CSAT)
Rite Rug Customer Satisfaction (CSAT) Score
7 / 100
Rite Rug has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
79%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rite Rug Customer Satisfaction
Rite Rug's Customer Satisfaction score was rated highest by customers who have used Rite Rug's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Rite Rug Customer Satisfaction the Highest
Ranked Rite Rug Customer Satisfaction the Lowest
Rite Rug Customer Satisfaction Score by Gender
Rite Rug's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Rite Rug.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 83% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Rite Rug Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rite Rug's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rite Rug.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Rite Rug's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rite Rug.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Rite Rug Customer Satisfaction Score by Usage
Rite Rug's Customer Satisfaction score was rated 0 points by customers who have used Rite Rug's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Rite Rug Customer Service
1.5/5
Rite Rug has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Rite Rug's Customer Service
Address
3949 Business Park Drive, Columbus, OH
Website
http://www.riterug.com
Phone Number
(188) 874-8378
Quick Insights into Rite Rug Customer Service
Rite Rug's Customer Service score was rated highest by customers who have used Rite Rug's products/services for Less than 1 Year, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Rite Rug's Customer Service score.
Ranked Rite Rug Customer Service the Highest
Ranked Rite Rug Customer Service the Lowest
Rite Rug Customer Service Score by Gender
Rite Rug's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Rite Rug.
Male
1.5/5
Female
1.5/5
Rite Rug Customer Service Score by Ethnicity
Rite Rug's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rite Rug.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Rite Rug Customer Service Score by Age
Rite Rug's Customer Service score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Rite Rug.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Rite Rug Customer Service Score by Usage
Rite Rug's Customer Service score was rated the highest by customers who have used Rite Rug's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Rite Rug as an Employer
Consumer vs. Employees
Rite Rug scored a -78 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Rite Rug would recommend the brand to a friend. ENPS measures how likely Rite Rug employees would recommend working at Rite Rug to a friend.
Net Promoter Score
-78
NPS Score
| 11% | Promoters |
|---|---|
| 0% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 27% | Promoters |
|---|---|
| 9% | Passive |
| 64% | Detractors |
