0
NPS
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Riverhead Building Supply
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About Riverhead Building Supply's Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Riverhead Building Supply NPS
Riverhead Building Supply's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Riverhead Building Supply's customers would recommend using the product based on a scale of -100 to 100.
Riverhead Building Supply Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Riverhead Building Supply NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Riverhead Building Supply Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Riverhead Building Supply users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Riverhead Building Supply Product Quality
4/5
Riverhead Building Supply has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Riverhead Building Supply's overall Product Quality score rated by its users and customers.
Riverhead Building Supply Product Information
Riverhead Building Supply’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.rbscorp.com
- Company Size
- 201-500 Employees
Industry
Tech
Building Materials
Riverhead Building Supply Pricing
Riverhead Building Supply ROI & Value For Money
3/5
Riverhead Building Supply has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Riverhead Building Supply Customer Satisfaction (CSAT)
Riverhead Building Supply Customer Satisfaction (CSAT) Score
50 / 100
Riverhead Building Supply has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Riverhead Building Supply Customer Service
3/5
Riverhead Building Supply has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Riverhead Building Supply's overall Customer Service score rated by its users and customers.
About Riverhead Building Supply's Customer Service
Website
http://www.rbscorp.com
Riverhead Building Supply as an Employer
Consumer vs. Employees
Riverhead Building Supply scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Riverhead Building Supply would recommend the brand to a friend. ENPS measures how likely Riverhead Building Supply employees would recommend working at Riverhead Building Supply to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
