-51
NPS
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Riverside Research
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About Riverside Research's Brand
Riverside Research is a non-profit scientific research institution.
Brand at a Glance
53%
Customer Loyalty
1.8/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
Riverside Research NPS
Riverside Research's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Riverside Research's customers would recommend using the product based on a scale of -100 to 100.
Riverside Research Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Riverside Research NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Dec 2020 -100 | Dec 2020 | -100 |
Mar 2024 -66 | Mar 2024 | -66 |
Feb 2025 -75 | Feb 2025 | -75 |
Aug 2025 -40 | Aug 2025 | -40 |
Oct 2025 -51 | Oct 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Riverside Research Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Riverside Research users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Riverside Research Product Quality
1.8/5
Riverside Research has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Riverside Research's overall Product Quality score rated by its users and customers.
Riverside Research Product Information
Riverside Research’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://riversideresearch.org
- Company Size
- 501-1,000 Employees
Industry
Tech
Non-Profit
Riverside Research Pricing
Riverside Research ROI & Value For Money
2.3/5
Riverside Research has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Riverside Research Customer Satisfaction (CSAT)
Riverside Research Customer Satisfaction (CSAT) Score
33 / 100
Riverside Research has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Riverside Research Customer Service
2.5/5
Riverside Research has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Riverside Research's Customer Service
Address
70 Westview Street, KILN BROOK IV, Lexington, MA
Website
http://riversideresearch.org
Phone Number
2125021743
Riverside Research as an Employer
4.2/5
Riverside Research has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Riverside Research scored a -51 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Riverside Research would recommend the brand to a friend. ENPS measures how likely Riverside Research employees would recommend working at Riverside Research to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
