-28
NPS
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RMH Franchise
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About RMH Franchise's Brand
Brand at a Glance
60%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
RMH Franchise NPS
RMH Franchise's Net Promoter Score (NPS) is a -28 with 27% Promoters, 18% Passives, and 55% Detractors. Net Promoter Score tracks whether RMH Franchise's customers would recommend using the product based on a scale of -100 to 100.
RMH Franchise Overall NPS
| 27% | Promoters |
|---|---|
| 18% | Passives |
| 55% | Detractors |
RMH Franchise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Nov 2020 50 | Nov 2020 | 50 |
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 -25 | Nov 2021 | -25 |
May 2022 -17 | May 2022 | -17 |
Sep 2022 -15 | Sep 2022 | -15 |
Jan 2023 -25 | Jan 2023 | -25 |
Feb 2024 -33 | Feb 2024 | -33 |
Jun 2024 -20 | Jun 2024 | -20 |
Jan 2025 -27 | Jan 2025 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RMH Franchise Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of RMH Franchise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RMH Franchise Product Quality
2.4/5
RMH Franchise has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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RMH Franchise Product Information
RMH Franchise’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Services
Food and Beverages
RMH Franchise Pricing
RMH Franchise ROI & Value For Money
2.5/5
RMH Franchise has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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RMH Franchise Customer Satisfaction (CSAT)
RMH Franchise Customer Satisfaction (CSAT) Score
43 / 100
RMH Franchise has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RMH Franchise Customer Service
3/5
RMH Franchise has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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RMH Franchise as an Employer
Consumer vs. Employees
RMH Franchise scored a -28 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of RMH Franchise would recommend the brand to a friend. ENPS measures how likely RMH Franchise employees would recommend working at RMH Franchise to a friend.
Net Promoter Score
-28
NPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 23% | Promoters |
|---|---|
| 14% | Passive |
| 63% | Detractors |
