0
NPS
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RMS
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About RMS' Brand
For over 30 years, Risk Management Solutions (RMS) has helped to pioneer the catastrophe risk industry. We continue to lead in innovation by combining advanced science with technology to make every risk known. We build comprehensive risk models, software, SaaS technology, cloud-based applications, and APIs to help insurers, reinsurers, financial services organizations, and the public sector outperform by evaluating and managing global risk. RMS helps insurers, financial markets, corporations, and public agencies evaluate and manage catastrophe risks throughout the world. Our team works together daily to create a culture based on strong values, empowering each other and making a difference in people’s lives around the globe! To learn more visit RMS.com or follow us on social.
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
RMS CMO
RMS NPS
RMS's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether RMS's customers would recommend using the product based on a scale of -100 to 100.
RMS Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
RMS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RMS Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of RMS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RMS Product Quality
3.9/5
RMS has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock RMS' overall Product Quality score rated by its users and customers.
RMS Product Information
RMS’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.rms.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Insurance
RMS Pricing
RMS ROI & Value For Money
3.2/5
RMS has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock RMS' overall ROI score rated by its users and customers.
RMS Customer Satisfaction (CSAT)
RMS Customer Satisfaction (CSAT) Score
100 / 100
RMS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RMS Customer Service
3.6/5
RMS has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock RMS' overall Customer Service score rated by its users and customers.
About RMS's Customer Service
Address
7575 Gateway Blvd. Suite 300, Newark, CA 94560
Website
http://www.rms.com
RMS's Social Links
RMS as an Employer
4.2/5
RMS has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
RMS scored a 0 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of RMS would recommend the brand to a friend. ENPS measures how likely RMS employees would recommend working at RMS to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 41% | Promoters |
|---|---|
| 37% | Passive |
| 22% | Detractors |
