-34
NPS
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Robert Dyas
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About Robert Dyas' Brand
Operator of a home & garden store chain in the U.K. The company is a multi-brand retailer of appliances, electronics, furnishings, gardening, kitchenware, lighting and do-it-yourself products. It sells its merchandise through its chain of retail stores as well as a Web portal.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Robert Dyas NPS
Robert Dyas's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Robert Dyas's customers would recommend using the product based on a scale of -100 to 100.
Robert Dyas Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Robert Dyas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Aug 2023 -33 | Aug 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Robert Dyas Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Robert Dyas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Robert Dyas Product Quality
3.2/5
Robert Dyas has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Robert Dyas' overall Product Quality score rated by its users and customers.
Robert Dyas Product Information
Robert Dyas’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.robertdyas.co.uk
- Company Size
- 1,001-5,000 Employees
Robert Dyas Pricing
Robert Dyas ROI & Value For Money
2.7/5
Robert Dyas has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Robert Dyas Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Robert Dyas Customer Service
2.7/5
Robert Dyas has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Robert Dyas' overall Customer Service score rated by its users and customers.
About Robert Dyas's Customer Service
Address
Cleeve Court, Leatherhead, KT22 7SD Bahamas
Website
www.robertdyas.co.uk
