56
NPS
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Robertet
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About Robertet's Brand
Producer of flavorings and perfume additives. The company is engaged in the production and distribution of flavor and perfume additives and ingredients to the cosmetics industry for products such as soaps, shampoos, and other beauty products along with perfumes for the air fresheners and food and beverage industrial sectors.
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Robertet NPS
Robertet's Net Promoter Score (NPS) is a 56 with 78% Promoters, 0% Passives, and 22% Detractors. Net Promoter Score tracks whether Robertet's customers would recommend using the product based on a scale of -100 to 100.
Robertet Overall NPS
| 78% | Promoters |
|---|---|
| 0% | Passives |
| 22% | Detractors |
Robertet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Apr 2024 67 | Apr 2024 | 67 |
May 2024 71 | May 2024 | 71 |
Feb 2025 75 | Feb 2025 | 75 |
Mar 2025 55 | Mar 2025 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Robertet Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Robertet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Robertet Product Quality
3.9/5
Robertet has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Robertet Product Information
Robertet’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.robertet.com
- Company Size
- 1,001-5,000 Employees
Robertet Pricing
Robertet ROI & Value For Money
3.7/5
Robertet has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Robertet Customer Satisfaction (CSAT)
Robertet Customer Satisfaction (CSAT) Score
63 / 100
Robertet has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Robertet Customer Service
3.9/5
Robertet has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Robertet's Customer Service
Address
37 avenue Sidi Brahim, Grasse, 6130
Website
www.robertet.com
Phone Number
7
Robertet as an Employer
Consumer vs. Employees
Robertet scored a 56 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Robertet would recommend the brand to a friend. ENPS measures how likely Robertet employees would recommend working at Robertet to a friend.
Net Promoter Score
56
NPS Score
| 78% | Promoters |
|---|---|
| 0% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
