40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Robi
Marketing or Exec? Claim Your Free Account
About Robi's Brand
Provider of telecommunication service. The company is a mobile phone operator and is engaged in offering mobile telecommunication and network transmission services across Bangladesh
Brand at a Glance
73%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Robi NPS
Robi's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Robi's customers would recommend using the product based on a scale of -100 to 100.
Robi Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Robi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Nov 2024 33 | Nov 2024 | 33 |
Mar 2025 50 | Mar 2025 | 50 |
Sep 2025 40 | Sep 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Robi Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Robi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Robi Product Quality
4/5
Robi has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Robi's overall Product Quality score rated by its users and customers.
Robi Product Information
Robi’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.robi.com.bd
- Company Size
- 1,001-5,000 Employees
Robi Pricing
Robi ROI & Value For Money
4/5
Robi has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Robi's overall ROI score rated by its users and customers.
Robi Customer Satisfaction (CSAT)
Robi Customer Satisfaction (CSAT) Score
100 / 100
Robi has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Robi Customer Service
4.2/5
Robi has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Robi's overall Customer Service score rated by its users and customers.
About Robi's Customer Service
Address
53 Gulshan South Avenue, Dhaka, 1212
Website
www.robi.com.bd
Consumer vs. Employees
Robi scored a 40 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Robi would recommend the brand to a friend. ENPS measures how likely Robi employees would recommend working at Robi to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
