34
NPS
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Roche Bros
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About Roche Bros' Brand
Your family deserves the best. That’s what Roche Bros. and Sudbury Farms Supermarkets are all about.
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Roche Bros NPS
Roche Bros's Net Promoter Score (NPS) is a 34 with 61% Promoters, 12% Passives, and 27% Detractors. Net Promoter Score tracks whether Roche Bros's customers would recommend using the product based on a scale of -100 to 100.
Roche Bros Overall NPS
| 61% | Promoters |
|---|---|
| 12% | Passives |
| 27% | Detractors |
Roche Bros NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 30 | Jan 2024 | 30 |
Mar 2024 29 | Mar 2024 | 29 |
Apr 2024 30 | Apr 2024 | 30 |
Jun 2024 34 | Jun 2024 | 34 |
Sep 2024 25 | Sep 2024 | 25 |
Oct 2024 22 | Oct 2024 | 22 |
Nov 2024 27 | Nov 2024 | 27 |
Dec 2024 27 | Dec 2024 | 27 |
Feb 2025 29 | Feb 2025 | 29 |
Mar 2025 30 | Mar 2025 | 30 |
Aug 2025 32 | Aug 2025 | 32 |
Oct 2025 34 | Oct 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Roche Bros NPS by Gender
Female customers rated Roche Bros's NPS 28 points higher than Male customers.
Male
33
Roche Bros's NPS was rated 33 by Male customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Female
61
Roche Bros's NPS was rated 61 by Female customers on Comparably.
74%
Promoters
13%
Passives
13%
Detractors
Roche Bros NPS by Ethnicity
Roche Bros's NPS was rated 71 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 71 | Caucasian | 71 |
Roche Bros NPS by Age
Roche Bros's NPS was rated 80 points by customers ages 61-65 on Comparably.
Roche Bros NPS by Usage
Roche Bros's NPS was rated 40 points by customers who have used Roche Bros's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 40 | Over 10 Years | 40 |
Roche Bros Customer Reviews
Out of the 4 Roche Bros customer reviews 4 were positive and 0 were constructive. Roche Bros customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Roche Bros Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Roche Bros users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Roche Bros Customer Loyalty Score by Gender
Male customers rated Roche Bros's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
Roche Bros Customer Loyalty Score by Ethnicity
Roche Bros's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Roche Bros.
87
out of 100
Caucasian
Roche Bros Customer Loyalty Score by Age
Roche Bros's Customer Loyalty score was rated 82% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Roche Bros.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 82% | 61-65 | 82% |
Roche Bros Customer Loyalty Score by Usage
Roche Bros's Customer Loyalty score was rated 100% by customers who have used Roche Bros's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Roche Bros Product Quality
3.8/5
Roche Bros has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Roche Bros Product Information
Roche Bros’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://rochebros.com
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Quick Insights into Roche Bros Product Quality
Roche Bros's Product Quality score was rated highest by customers ages 61-65, and rated lowest by Male customers.
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Ranked Roche Bros Product Quality the Highest
Ranked Roche Bros Product Quality the Lowest
Roche Bros Product Quality Score by Gender
Female customers rated Roche Bros's Product Quality score 0.4 stars higher than Male customers.
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Male
4.3/5
Female
4.7/5
Roche Bros Product Quality Score by Ethnicity
Roche Bros's Product Quality score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Roche Bros.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Roche Bros Product Quality Score by Age
Roche Bros's Product Quality score was rated 4.8 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Roche Bros.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 4.8 | 61-65 | 4.8 |
Roche Bros Product Quality Score by Usage
Roche Bros's Product Quality score was rated 4.6 stars by customers who have used Roche Bros's products/services for Over 10 Years.
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Roche Bros Pricing
Roche Bros ROI & Value For Money
3.2/5
Roche Bros has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Roche Bros ROI
Roche Bros's ROI score was rated highest by customers ages 61-65, and rated lowest by Male customers.
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Ranked Roche Bros ROI the Highest
Ranked Roche Bros ROI the Lowest
Roche Bros ROI Score by Gender
Female customers rated Roche Bros's ROI score 0.1 stars higher than Male customers.
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Male
3.5/5
Female
3.6/5
Roche Bros ROI Score by Ethnicity
Roche Bros's ROI score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Roche Bros.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Roche Bros ROI Score by Age
Roche Bros's ROI score was rated 4.3 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Roche Bros.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 4.3 | 61-65 | 4.3 |
Roche Bros ROI Score by Usage
Roche Bros's ROI score was rated 3.1 stars by customers who have used Roche Bros's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Roche Bros Customer Satisfaction (CSAT)
Roche Bros Customer Satisfaction (CSAT) Score
76 / 100
Roche Bros has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
24%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Roche Bros Customer Satisfaction
Roche Bros's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by Male customers.
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Ranked Roche Bros Customer Satisfaction the Highest
Ranked Roche Bros Customer Satisfaction the Lowest
Roche Bros Customer Satisfaction Score by Gender
Roche Bros's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Roche Bros.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 71% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Roche Bros Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Roche Bros' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Roche Bros.
100 / 100
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Roche Bros Customer Satisfaction Score by Age
Roche Bros's Customer Satisfaction score was rated 100 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Roche Bros.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 100% |
Roche Bros Customer Satisfaction Score by Usage
Roche Bros's Customer Satisfaction score was rated 100 points by customers who have used Roche Bros's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Roche Bros Customer Service
3.5/5
Roche Bros has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Roche Bros's Customer Service
Address
MA Route 111 387 Massachusetts Ave, Acton, MA
Website
http://rochebros.com
Phone Number
(781) 694-5280
Quick Insights into Roche Bros Customer Service
Roche Bros's Customer Service score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Roche Bros Customer Service the Highest
Ranked Roche Bros Customer Service the Lowest
Roche Bros Customer Service Score by Gender
Male customers rated Roche Bros's Customer Service score 0.1 stars higher than Female customers.
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Male
4.5/5
Female
4.4/5
Roche Bros Customer Service Score by Ethnicity
Roche Bros's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Roche Bros.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Roche Bros Customer Service Score by Age
Roche Bros's Customer Service score was rated 4.4 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Roche Bros.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 4.4 | 61-65 | 4.4 |
Roche Bros Customer Service Score by Usage
Roche Bros's Customer Service score was rated 4.5 stars by customers who have used Roche Bros's products/services for Over 10 Years.
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Roche Bros as an Employer
2.4/5
Roche Bros has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Roche Bros scored a 34 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Roche Bros would recommend the brand to a friend. ENPS measures how likely Roche Bros employees would recommend working at Roche Bros to a friend.
Net Promoter Score
34
NPS Score
| 61% | Promoters |
|---|---|
| 12% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 28% | Promoters |
|---|---|
| 16% | Passive |
| 56% | Detractors |
