34
NPS
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Brand Page
Rockerbox
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About Rockerbox's Brand
Rockerbox is a real-time user intent that developed the technology to determine user's intent based on recent browsing habits.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Rockerbox NPS
Rockerbox's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Rockerbox's customers would recommend using the product based on a scale of -100 to 100.
Rockerbox Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Rockerbox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Apr 2022 33 | Apr 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rockerbox Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Rockerbox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rockerbox Product Quality
4/5
Rockerbox has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Rockerbox's overall Product Quality score rated by its users and customers.
Rockerbox Product Information
Rockerbox’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://rockerbox.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Rockerbox Pricing
Rockerbox ROI & Value For Money
4.5/5
Rockerbox has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rockerbox's overall ROI score rated by its users and customers.
Rockerbox Customer Satisfaction (CSAT)
Rockerbox Customer Satisfaction (CSAT) Score
100 / 100
Rockerbox has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rockerbox Customer Service
4.5/5
Rockerbox has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rockerbox's overall Customer Service score rated by its users and customers.
About Rockerbox's Customer Service
Address
122 West 26th street, 5th Floor, New York City, NY
Website
http://rockerbox.com
Phone Number
(650) 762-5375
Rockerbox as an Employer
4.7/5
Rockerbox has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Rockerbox scored a 34 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Rockerbox would recommend the brand to a friend. ENPS measures how likely Rockerbox employees would recommend working at Rockerbox to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
