-100
NPS
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Brand Page
Rocket Fuel Inc.
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About Rocket Fuel Inc. Brand
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Rocket Fuel Inc. NPS
Rocket Fuel Inc.'s Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Rocket Fuel Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Rocket Fuel Inc. Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Rocket Fuel Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rocket Fuel Inc. Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Rocket Fuel Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rocket Fuel Inc. Product Quality
1.5/5
Rocket Fuel Inc. has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Rocket Fuel Inc. Product Information
Rocket Fuel Inc.’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://rocketfuel.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
AdTech
Rocket Fuel Inc. Pricing
Rocket Fuel Inc. ROI & Value For Money
1.5/5
Rocket Fuel Inc. has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rocket Fuel Inc. overall ROI score rated by its users and customers.
Rocket Fuel Inc. Customer Service
1.5/5
Rocket Fuel Inc. has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Rocket Fuel Inc.'s Customer Service
Address
New York • London • Chicago • Los Angeles • Detroit • San Francisco • Dallas,
Website
http://rocketfuel.com
Phone Number
1-888-717-8873
Rocket Fuel Inc. as an Employer
2.9/5
Rocket Fuel Inc. has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Rocket Fuel Inc. scored a -100 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Rocket Fuel Inc. would recommend the brand to a friend. ENPS measures how likely Rocket Fuel Inc. employees would recommend working at Rocket Fuel Inc. to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
