100
NPS
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Rocket Lab
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About Rocket Lab's Brand
We build interactive applications.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Rocket Lab NPS
Rocket Lab's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Rocket Lab's customers would recommend using the product based on a scale of -100 to 100.
Rocket Lab Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Rocket Lab NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rocket Lab Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Rocket Lab users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rocket Lab Product Quality
4.5/5
Rocket Lab has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rocket Lab's overall Product Quality score rated by its users and customers.
Rocket Lab Product Information
Rocket Lab’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.rocketlab.ws
- Company Size
- 1-10 Employees
Industry
Tech
Content
Mobile App
SaaS
Rocket Lab Pricing
Rocket Lab ROI & Value For Money
3.5/5
Rocket Lab has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Rocket Lab Customer Satisfaction (CSAT)
Rocket Lab Customer Satisfaction (CSAT) Score
100 / 100
Rocket Lab has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rocket Lab Customer Service
4/5
Rocket Lab has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Rocket Lab's Customer Service
Address
221 S Broadway, Suite 600, Wichita, KS
Website
http://www.rocketlab.ws
Phone Number
316.247.0033
Rocket Lab as an Employer
4.1/5
Rocket Lab has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Rocket Lab scored a 100 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Rocket Lab would recommend the brand to a friend. ENPS measures how likely Rocket Lab employees would recommend working at Rocket Lab to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
