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NPS
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Rocket Software
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About Rocket Software's Brand
Rocket Software is a software development firm that offers enterprise infrastructure products and various related services.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Rocket Software CMO
Rocket Software NPS
Rocket Software's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether Rocket Software's customers would recommend using the product based on a scale of -100 to 100.
Rocket Software Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
Rocket Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Jan 2023 -50 | Jan 2023 | -50 |
Sep 2023 -60 | Sep 2023 | -60 |
Apr 2024 -51 | Apr 2024 | -51 |
Jul 2024 -29 | Jul 2024 | -29 |
Oct 2024 -13 | Oct 2024 | -13 |
Dec 2024 -10 | Dec 2024 | -10 |
May 2025 0 | May 2025 | 0 |
Jun 2025 -1 | Jun 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rocket Software NPS by Ethnicity
Rocket Software's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Rocket Software Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Rocket Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rocket Software Customer Loyalty Score by Ethnicity
Rocket Software's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rocket Software.
40
out of 100
Caucasian
Rocket Software Product Quality
3.9/5
Rocket Software has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Rocket Software Product Information
Rocket Software’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Education
Enterprise
SaaS
Quick Insights into Rocket Software Product Quality
Rocket Software's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Rocket Software's Product Quality.
Ranked Rocket Software Product Quality the Highest
Rocket Software Product Quality Score by Ethnicity
Rocket Software's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rocket Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Rocket Software Pricing
Rocket Software ROI & Value For Money
3.3/5
Rocket Software has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Rocket Software ROI
Rocket Software's ROI score was rated highest by Caucasian customers.
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Ranked Rocket Software ROI the Highest
Rocket Software ROI Score by Ethnicity
Rocket Software's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rocket Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Rocket Software Customer Satisfaction (CSAT)
Rocket Software Customer Satisfaction (CSAT) Score
80 / 100
Rocket Software has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rocket Software Customer Satisfaction
Rocket Software's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Rocket Software Customer Satisfaction the Highest
Rocket Software Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rocket Software's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rocket Software.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Rocket Software Customer Service
3.2/5
Rocket Software has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Rocket Software's Customer Service
Address
77 Fourth Avenue, Waltham, MA
Website
http://www.rocketsoftware.com
Phone Number
(781) 577-4321
Quick Insights into Rocket Software Customer Service
Rocket Software's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Rocket Software's Customer Service score.
Ranked Rocket Software Customer Service the Highest
Rocket Software Customer Service Score by Ethnicity
Rocket Software's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rocket Software.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Rocket Software as an Employer
4.1/5
Rocket Software has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Rocket Software scored a -1 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Rocket Software would recommend the brand to a friend. ENPS measures how likely Rocket Software employees would recommend working at Rocket Software to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 18% | Promoters |
|---|---|
| 47% | Passive |
| 35% | Detractors |
