14
NPS
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Rocket Software
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About Rocket Software's Brand
Rocket Software is a software development firm that offers enterprise infrastructure products and various related services.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Rocket Software CMO
Rocket Software NPS
Rocket Software's Net Promoter Score (NPS) is a 14 with 50% Promoters, 14% Passives, and 36% Detractors. Net Promoter Score tracks whether Rocket Software's customers would recommend using the product based on a scale of -100 to 100.
Rocket Software Overall NPS
| 50% | Promoters |
|---|---|
| 14% | Passives |
| 36% | Detractors |
Rocket Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Jan 2023 -50 | Jan 2023 | -50 |
Sep 2023 -60 | Sep 2023 | -60 |
Apr 2024 -51 | Apr 2024 | -51 |
Jul 2024 -29 | Jul 2024 | -29 |
Oct 2024 -13 | Oct 2024 | -13 |
Dec 2024 -10 | Dec 2024 | -10 |
May 2025 0 | May 2025 | 0 |
Jun 2025 -1 | Jun 2025 | -1 |
Feb 2026 15 | Feb 2026 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rocket Software NPS by Gender
Rocket Software's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Rocket Software's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
0
Rocket Software's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Rocket Software NPS by Ethnicity
Rocket Software's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Rocket Software Customer Reviews
Out of the 2 Rocket Software customer reviews 1 was positive and 1 was constructive. Rocket Software customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Rocket Software Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Rocket Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Rocket Software Customer Loyalty Score by Gender
Rocket Software's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
Rocket Software Customer Loyalty Score by Ethnicity
Rocket Software's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rocket Software.
40
out of 100
Caucasian
Rocket Software Customer Loyalty Score by Industry
Rocket Software's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Rocket Software Product Quality
4.1/5
Rocket Software has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Rocket Software Product Information
Rocket Software’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Rocket Software's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Education
Enterprise
SaaS
Quick Insights into Rocket Software Product Quality
Rocket Software's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked Rocket Software Product Quality the Highest
Ranked Rocket Software Product Quality the Lowest
Rocket Software Product Quality Score by Gender
Male customers rated Rocket Software's Product Quality score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Rocket Software.
Male
4.6/5
Female
3.1/5
Rocket Software Product Quality Score by Ethnicity
Rocket Software's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rocket Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Rocket Software Product Quality Score by Industry
Rocket Software's Product Quality score was rated 4.7 stars by Tech industry customers.
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Rocket Software Pricing
Rocket Software ROI & Value For Money
3.5/5
Rocket Software has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Rocket Software Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Rocket Software ROI
Rocket Software's ROI score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked Rocket Software ROI the Highest
Ranked Rocket Software ROI the Lowest
Rocket Software ROI Score by Gender
Male customers rated Rocket Software's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Rocket Software.
Male
3.8/5
Female
3.1/5
Rocket Software ROI Score by Ethnicity
Rocket Software's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rocket Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Rocket Software ROI Score by Industry
Rocket Software's ROI score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Rocket Software Customer Satisfaction (CSAT)
Rocket Software Customer Satisfaction (CSAT) Score
82 / 100
Rocket Software has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rocket Software Customer Satisfaction
Rocket Software's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Rocket Software Customer Satisfaction the Highest
Rocket Software Customer Satisfaction Score by Gender
Rocket Software's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Rocket Software.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Rocket Software Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rocket Software's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rocket Software.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Rocket Software Customer Satisfaction Score by Industry
Rocket Software's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
"groupId": 104,
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"stars": 0,
"csatScore": 100,
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}Rocket Software Customer Service
3.5/5
Rocket Software has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rocket Software's overall Customer Service score rated by its users and customers.
About Rocket Software's Customer Service
Address
77 Fourth Avenue, Waltham, MA
Website
http://www.rocketsoftware.com
Phone Number
(781) 577-4321
Quick Insights into Rocket Software Customer Service
Rocket Software's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Rocket Software's Customer Service score.
Ranked Rocket Software Customer Service the Highest
Ranked Rocket Software Customer Service the Lowest
Rocket Software Customer Service Score by Gender
Rocket Software's Customer Service score was rated 3.1 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Rocket Software.
Male
3.1/5
Female
3.1/5
Rocket Software Customer Service Score by Ethnicity
Rocket Software's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rocket Software.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Rocket Software Customer Service Score by Industry
Rocket Software's Customer Service score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Rocket Software as an Employer
4.1/5
Rocket Software has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Rocket Software scored a 14 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Rocket Software would recommend the brand to a friend. ENPS measures how likely Rocket Software employees would recommend working at Rocket Software to a friend.
Net Promoter Score
14
NPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 18% | Promoters |
|---|---|
| 47% | Passive |
| 35% | Detractors |
