-100
NPS
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Brand Page
Rocketmiles
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About Rocketmiles' Brand
Rocketmiles is a startup that lets travelers earn frequent flier miles in major airline programs when booking hotel stays through its site.
Brand at a Glance
68%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Rocketmiles NPS
Rocketmiles's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Rocketmiles's customers would recommend using the product based on a scale of -100 to 100.
Rocketmiles Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Rocketmiles NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rocketmiles Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Rocketmiles users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rocketmiles Product Quality
1.9/5
Rocketmiles has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Rocketmiles' overall Product Quality score rated by its users and customers.
Rocketmiles Product Information
Rocketmiles’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.rocketmiles.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Travel
Rocketmiles Pricing
Rocketmiles ROI & Value For Money
1.9/5
Rocketmiles has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Rocketmiles Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rocketmiles Customer Service
1.9/5
Rocketmiles has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Rocketmiles' overall Customer Service score rated by its users and customers.
About Rocketmiles's Customer Service
Address
560 W Washington Blvd, Chicago, IL
Website
http://www.rocketmiles.com
Phone Number
855 355-ROCK
Consumer vs. Employees
Rocketmiles scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Rocketmiles would recommend the brand to a friend. ENPS measures how likely Rocketmiles employees would recommend working at Rocketmiles to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
