-17
NPS
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Rocketship Education
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About Rocketship Education's Brand
Rocketship Education is a network of charter K-5 schools focused on individualized learning.
Brand at a Glance
68%
Customer Loyalty
2.7/5
Product Quality
2.9/5
Pricing
2.6/5
Customer Service
Rocketship Education NPS
Rocketship Education's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Rocketship Education's customers would recommend using the product based on a scale of -100 to 100.
Rocketship Education Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Rocketship Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
Jun 2023 -20 | Jun 2023 | -20 |
Jul 2023 -17 | Jul 2023 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rocketship Education Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Rocketship Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rocketship Education Product Quality
2.7/5
Rocketship Education has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Rocketship Education's overall Product Quality score rated by its users and customers.
Rocketship Education Product Information
Rocketship Education’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://rsed.org
- Company Size
- 1,001-5,000 Employees
Industry
Education
Rocketship Education Pricing
Rocketship Education ROI & Value For Money
2.9/5
Rocketship Education has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Rocketship Education Customer Satisfaction (CSAT)
Rocketship Education Customer Satisfaction (CSAT) Score
40 / 100
Rocketship Education has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rocketship Education Customer Service
2.6/5
Rocketship Education has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Rocketship Education's Customer Service
Address
420 Florence St., Suite 300, Palo Alto, CA
Website
http://rsed.org
Phone Number
8668684838
Rocketship Education as an Employer
3.0/5
Rocketship Education has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Rocketship Education scored a -17 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Rocketship Education would recommend the brand to a friend. ENPS measures how likely Rocketship Education employees would recommend working at Rocketship Education to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 26% | Promoters |
|---|---|
| 16% | Passive |
| 58% | Detractors |
