50
NPS
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Rockford Corporation
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About Rockford Corporation's Brand
Rockford Corporation markets and distributes high-performance audio systems for the mobile audio aftermarket and OEM market.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Rockford Corporation NPS
Rockford Corporation's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Rockford Corporation's customers would recommend using the product based on a scale of -100 to 100.
Rockford Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Rockford Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 0 | Jun 2024 | 0 |
Feb 2025 50 | Feb 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rockford Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Rockford Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rockford Corporation Product Quality
4.5/5
Rockford Corporation has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rockford Corporation's overall Product Quality score rated by its users and customers.
Rockford Corporation Product Information
Rockford Corporation’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.rockfordcorp.com
- Company Size
- 51-200 Employees
Industry
Consumer Electronics
Rockford Corporation Pricing
Rockford Corporation ROI & Value For Money
4.5/5
Rockford Corporation has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Rockford Corporation Customer Satisfaction (CSAT)
Rockford Corporation Customer Satisfaction (CSAT) Score
100 / 100
Rockford Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rockford Corporation Customer Service
4.5/5
Rockford Corporation has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Rockford Corporation's Customer Service
Address
600 South Rockford Drive, Tempe, AZ 85281
Website
http://www.rockfordcorp.com
Phone Number
480-967-3565
Rockford Corporation's Social Links
Rockford Corporation as an Employer
3.9/5
Rockford Corporation has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Rockford Corporation scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Rockford Corporation would recommend the brand to a friend. ENPS measures how likely Rockford Corporation employees would recommend working at Rockford Corporation to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
