-100
NPS
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Rodan & Fields LLC
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About Rodan & Fields LLC's Brand
Rodan & Fields is a developed skin product care developer.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Rodan & Fields LLC NPS
Rodan & Fields LLC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Rodan & Fields LLC's customers would recommend using the product based on a scale of -100 to 100.
Rodan & Fields LLC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Rodan & Fields LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rodan & Fields LLC Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Rodan & Fields LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rodan & Fields LLC Product Quality
1.5/5
Rodan & Fields LLC has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Rodan & Fields LLC Product Information
Rodan & Fields LLC’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Healthcare
Rodan & Fields LLC Pricing
Rodan & Fields LLC ROI & Value For Money
1.5/5
Rodan & Fields LLC has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Rodan & Fields LLC Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rodan & Fields LLC Customer Service
1.5/5
Rodan & Fields LLC has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Rodan & Fields LLC's Customer Service
Address
60 Spear Street, Suite 600, San Francisco, CA 94105
Website
https://www.rodanandfields.com
Phone Number
415.273.8000
Consumer vs. Employees
Rodan & Fields LLC scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Rodan & Fields LLC would recommend the brand to a friend. ENPS measures how likely Rodan & Fields LLC employees would recommend working at Rodan & Fields LLC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
