-4
NPS
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Rogers Corporation
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About Rogers Corporation's Brand
Rogers Corporation (NYSE:ROG) helps power, protect and connect our world through innovative engineered materials
Brand at a Glance
77%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Rogers Corporation NPS
Rogers Corporation's Net Promoter Score (NPS) is a -4 with 38% Promoters, 20% Passives, and 42% Detractors. Net Promoter Score tracks whether Rogers Corporation's customers would recommend using the product based on a scale of -100 to 100.
Rogers Corporation Overall NPS
| 38% | Promoters |
|---|---|
| 20% | Passives |
| 42% | Detractors |
Rogers Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 12 | Mar 2023 | 12 |
Apr 2023 13 | Apr 2023 | 13 |
Sep 2023 10 | Sep 2023 | 10 |
Nov 2023 8 | Nov 2023 | 8 |
Feb 2024 5 | Feb 2024 | 5 |
Apr 2024 3 | Apr 2024 | 3 |
May 2024 2 | May 2024 | 2 |
Jun 2024 0 | Jun 2024 | 0 |
Sep 2024 -2 | Sep 2024 | -2 |
Apr 2025 -1 | Apr 2025 | -1 |
May 2025 -3 | May 2025 | -3 |
Oct 2025 -3 | Oct 2025 | -3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rogers Corporation NPS by Gender
Male customers rated Rogers Corporation's NPS 28 points higher than Female customers.
Male
-23
Rogers Corporation's NPS was rated -23 by Male customers on Comparably.
23%
Promoters
31%
Passives
46%
Detractors
Female
-51
Rogers Corporation's NPS was rated -51 by Female customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Rogers Corporation NPS by Ethnicity
Rogers Corporation's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -57 | Caucasian | -57 |
Asian or Pacific Islander 13 | Asian or Pacific Islander | 13 |
Rogers Corporation NPS by Age
Rogers Corporation's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Rogers Corporation NPS by Usage
Rogers Corporation's NPS was rated the highest by customers who have used Rogers Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -50 | Over 10 Years | -50 |
Rogers Corporation Customer Reviews
Out of the 4 Rogers Corporation customer reviews 2 were positive and 2 were constructive. Rogers Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Rogers Corporation Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Rogers Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Rogers Corporation Customer Loyalty Score by Gender
Male customers rated Rogers Corporation's Customer Loyalty score 16% higher than Female customers.
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Male
86%
Yes
Female
70%
Yes
Rogers Corporation Customer Loyalty Score by Ethnicity
Rogers Corporation's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rogers Corporation.
61
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Rogers Corporation Customer Loyalty Score by Age
Rogers Corporation's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Rogers Corporation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
Rogers Corporation Customer Loyalty Score by Usage
Rogers Corporation's Customer Loyalty score was rated the highest by customers who have used Rogers Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Rogers Corporation Customer Loyalty Score by Industry
Rogers Corporation's Customer Loyalty score was rated 60% by Tech industry customers.
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Rogers Corporation Product Quality
3.2/5
Rogers Corporation has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Rogers Corporation Product Information
Rogers Corporation’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Rogers Corporation's product the highest.
- Website
- http://www.rogerscorp.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Rogers Corporation Product Quality
Rogers Corporation's Product Quality score was rated highest by customers who have used Rogers Corporation's products/services for 1 to 2 Years, and rated lowest by customers who have used Rogers Corporation's products/services for 2 to 5 Years.
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Ranked Rogers Corporation Product Quality the Highest
Ranked Rogers Corporation Product Quality the Lowest
Rogers Corporation Product Quality Score by Gender
Male customers rated Rogers Corporation's Product Quality score 1.1 stars higher than Female customers.
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Male
3.7/5
Female
2.6/5
Rogers Corporation Product Quality Score by Ethnicity
Rogers Corporation's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rogers Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Rogers Corporation Product Quality Score by Age
Rogers Corporation's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Rogers Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.1 | 41-45 | 3.1 |
Rogers Corporation Product Quality Score by Usage
Rogers Corporation's Product Quality score was rated the highest by customers who have used Rogers Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Rogers Corporation Product Quality Score by Industry
Rogers Corporation's Product Quality score was rated 3.1 stars by Tech industry customers.
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Rogers Corporation Pricing
Rogers Corporation ROI & Value For Money
3.2/5
Rogers Corporation has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Rogers Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Rogers Corporation ROI
Rogers Corporation's ROI score was rated highest by customers who have used Rogers Corporation's products/services for 1 to 2 Years, and rated lowest by customers who have used Rogers Corporation's products/services for 2 to 5 Years.
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Ranked Rogers Corporation ROI the Highest
Ranked Rogers Corporation ROI the Lowest
Rogers Corporation ROI Score by Gender
Male customers rated Rogers Corporation's ROI score 1.5 stars higher than Female customers.
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Male
3.2/5
Female
1.7/5
Rogers Corporation ROI Score by Ethnicity
Rogers Corporation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rogers Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Rogers Corporation ROI Score by Age
Rogers Corporation's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Rogers Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
36-40 2.8 | 36-40 | 2.8 |
41-45 3.1 | 41-45 | 3.1 |
Rogers Corporation ROI Score by Usage
Rogers Corporation's ROI score was rated the highest by customers who have used Rogers Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Rogers Corporation ROI Score by Industry
Rogers Corporation's ROI score was rated 2.6 stars by Tech industry customers.
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Rogers Corporation Customer Satisfaction (CSAT)
Rogers Corporation Customer Satisfaction (CSAT) Score
60 / 100
Rogers Corporation has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
42%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rogers Corporation Customer Satisfaction
Rogers Corporation's Customer Satisfaction score was rated highest by customers who have used Rogers Corporation's products/services for 1 to 2 Years, and rated lowest by customers who have used Rogers Corporation's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Rogers Corporation's Customer Satisfaction.
Ranked Rogers Corporation Customer Satisfaction the Highest
Ranked Rogers Corporation Customer Satisfaction the Lowest
Rogers Corporation Customer Satisfaction Score by Gender
Male customers rated Rogers Corporation's Customer Satisfaction score 47 points higher than Female customers.
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80 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 10% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
Rogers Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rogers Corporation's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Asian or Pacific Islander
Rogers Corporation's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
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86 / 100
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
Rogers Corporation Customer Satisfaction Score by Age
Rogers Corporation's Customer Satisfaction score was rated 80 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Rogers Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 80% |
Rogers Corporation Customer Satisfaction Score by Usage
Rogers Corporation's Customer Satisfaction score was rated the highest by customers who have used Rogers Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Rogers Corporation Customer Satisfaction Score by Industry
Rogers Corporation's Customer Satisfaction score was rated 67 points by Tech industry customers.
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"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
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}Rogers Corporation Customer Service
3.2/5
Rogers Corporation has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Rogers Corporation's Customer Service
Address
Rogers, CT
Website
http://www.rogerscorp.com/
Phone Number
8607795797
Quick Insights into Rogers Corporation Customer Service
Rogers Corporation's Customer Service score was rated highest by customers who have used Rogers Corporation's products/services for 1 to 2 Years, and rated lowest by customers who have used Rogers Corporation's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Rogers Corporation's Customer Service score.
Ranked Rogers Corporation Customer Service the Highest
Ranked Rogers Corporation Customer Service the Lowest
Rogers Corporation Customer Service Score by Gender
Male customers rated Rogers Corporation's Customer Service score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Rogers Corporation.
Male
3/5
Female
1.7/5
Rogers Corporation Customer Service Score by Ethnicity
Rogers Corporation's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rogers Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Rogers Corporation Customer Service Score by Age
Rogers Corporation's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Rogers Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2.6 | 41-45 | 2.6 |
Rogers Corporation Customer Service Score by Usage
Rogers Corporation's Customer Service score was rated the highest by customers who have used Rogers Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Rogers Corporation Customer Service Score by Industry
Rogers Corporation's Customer Service score was rated 2.4 stars by Tech industry customers.
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Rogers Corporation as an Employer
2.5/5
Rogers Corporation has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Rogers Corporation scored a -4 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Rogers Corporation would recommend the brand to a friend. ENPS measures how likely Rogers Corporation employees would recommend working at Rogers Corporation to a friend.
Net Promoter Score
-4
NPS Score
| 38% | Promoters |
|---|---|
| 20% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 24% | Promoters |
|---|---|
| 20% | Passive |
| 56% | Detractors |
