46
NPS
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Rohde & Schwarz
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About Rohde & Schwarz's Brand
Rohde & Schwarz is an independent manufacturer of test and measurement equipment for mobile radios, radiocommunications, TV Broadcasting.
Brand at a Glance
71%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Rohde & Schwarz NPS
Rohde & Schwarz's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Rohde & Schwarz's customers would recommend using the product based on a scale of -100 to 100.
Rohde & Schwarz Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Rohde & Schwarz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 31 | Aug 2023 | 31 |
Oct 2023 36 | Oct 2023 | 36 |
Feb 2024 26 | Feb 2024 | 26 |
Mar 2024 31 | Mar 2024 | 31 |
May 2024 35 | May 2024 | 35 |
Sep 2024 41 | Sep 2024 | 41 |
Oct 2024 42 | Oct 2024 | 42 |
Nov 2024 45 | Nov 2024 | 45 |
Jan 2025 48 | Jan 2025 | 48 |
Feb 2025 42 | Feb 2025 | 42 |
Apr 2025 43 | Apr 2025 | 43 |
Jul 2025 46 | Jul 2025 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rohde & Schwarz NPS by Gender
Male customers rated Rohde & Schwarz's NPS 34 points higher than Female customers.
Male
0
Rohde & Schwarz's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
-34
Rohde & Schwarz's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Rohde & Schwarz NPS by Ethnicity
Rohde & Schwarz's NPS was rated 0 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 0 | Other | 0 |
Rohde & Schwarz NPS by Usage
Rohde & Schwarz's NPS was rated -50 points by customers who have used Rohde & Schwarz's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
Rohde & Schwarz Customer Reviews
Out of the 3 Rohde & Schwarz customer reviews 2 were positive and 1 was constructive. Rohde & Schwarz customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Rohde & Schwarz Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Rohde & Schwarz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Rohde & Schwarz Customer Loyalty Score by Gender
Male customers rated Rohde & Schwarz's Customer Loyalty score 45% higher than Female customers.
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Male
85%
Yes
Female
40%
Yes
Rohde & Schwarz Customer Loyalty Score by Ethnicity
Rohde & Schwarz's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rohde & Schwarz.
70
out of 100
Other
Rohde & Schwarz Customer Loyalty Score by Usage
Rohde & Schwarz's Customer Loyalty score was rated 55% by customers who have used Rohde & Schwarz's products/services for 1 to 2 Years.
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Rohde & Schwarz Customer Loyalty Score by Industry
Rohde & Schwarz's Customer Loyalty score was rated 40% by Tech industry customers.
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Rohde & Schwarz Product Quality
3.6/5
Rohde & Schwarz has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Rohde & Schwarz Product Information
Rohde & Schwarz’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Rohde & Schwarz's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Hardware and Devices
Quick Insights into Rohde & Schwarz Product Quality
Rohde & Schwarz's Product Quality score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Rohde & Schwarz Product Quality the Highest
Ranked Rohde & Schwarz Product Quality the Lowest
Rohde & Schwarz Product Quality Score by Gender
Male customers rated Rohde & Schwarz's Product Quality score 0.9 stars higher than Female customers.
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Male
3.2/5
Female
2.3/5
Rohde & Schwarz Product Quality Score by Ethnicity
Rohde & Schwarz's Product Quality score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rohde & Schwarz.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Rohde & Schwarz Product Quality Score by Usage
Rohde & Schwarz's Product Quality score was rated 2.1 stars by customers who have used Rohde & Schwarz's products/services for 1 to 2 Years.
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Rohde & Schwarz Product Quality Score by Industry
Rohde & Schwarz's Product Quality score was rated 1.8 stars by Tech industry customers.
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Rohde & Schwarz Pricing
Rohde & Schwarz ROI & Value For Money
3.5/5
Rohde & Schwarz has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Rohde & Schwarz Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Rohde & Schwarz ROI
Rohde & Schwarz's ROI score was rated highest by Other customers, and rated lowest by Male customers.
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Ranked Rohde & Schwarz ROI the Highest
Ranked Rohde & Schwarz ROI the Lowest
Rohde & Schwarz ROI Score by Gender
Rohde & Schwarz's ROI score was rated 3.1 by both Female and Male customers on Comparably.
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Male
3.1/5
Female
3.1/5
Rohde & Schwarz ROI Score by Ethnicity
Rohde & Schwarz's ROI score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rohde & Schwarz.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Rohde & Schwarz ROI Score by Usage
Rohde & Schwarz's ROI score was rated 2.5 stars by customers who have used Rohde & Schwarz's products/services for 1 to 2 Years.
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Rohde & Schwarz ROI Score by Industry
Rohde & Schwarz's ROI score was rated 2 stars by Tech industry customers.
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Rohde & Schwarz Customer Satisfaction (CSAT)
Rohde & Schwarz Customer Satisfaction (CSAT) Score
67 / 100
Rohde & Schwarz has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
24%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
5%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rohde & Schwarz Customer Satisfaction
Rohde & Schwarz's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Rohde & Schwarz Customer Satisfaction the Highest
Ranked Rohde & Schwarz Customer Satisfaction the Lowest
Rohde & Schwarz Customer Satisfaction Score by Gender
Female customers rated Rohde & Schwarz's Customer Satisfaction score 17 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Rohde & Schwarz.
50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 16% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Rohde & Schwarz Customer Satisfaction Score by Ethnicity
CSAT according to Other
Rohde & Schwarz's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Rohde & Schwarz Customer Satisfaction Score by Usage
Rohde & Schwarz's Customer Satisfaction score was rated 50 points by customers who have used Rohde & Schwarz's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Rohde & Schwarz Customer Satisfaction Score by Industry
Rohde & Schwarz's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}Rohde & Schwarz Customer Service
3.5/5
Rohde & Schwarz has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Rohde & Schwarz's Customer Service
Address
Muehldorfstrasse 15, Munich, ND 81671
Website
http://www.rohde-schwarz.com/
Phone Number
+49 89 41290
Quick Insights into Rohde & Schwarz Customer Service
Rohde & Schwarz's Customer Service score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Rohde & Schwarz Customer Service the Highest
Ranked Rohde & Schwarz Customer Service the Lowest
Rohde & Schwarz Customer Service Score by Gender
Male customers rated Rohde & Schwarz's Customer Service score 0.4 stars higher than Female customers.
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Male
3.4/5
Female
3/5
Rohde & Schwarz Customer Service Score by Ethnicity
Rohde & Schwarz's Customer Service score was rated 3.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rohde & Schwarz.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.8 | Other | 3.8 |
Rohde & Schwarz Customer Service Score by Usage
Rohde & Schwarz's Customer Service score was rated 2.4 stars by customers who have used Rohde & Schwarz's products/services for 1 to 2 Years.
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Rohde & Schwarz Customer Service Score by Industry
Rohde & Schwarz's Customer Service score was rated 2.1 stars by Tech industry customers.
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Rohde & Schwarz as an Employer
4.3/5
Rohde & Schwarz has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Rohde & Schwarz scored a 46 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Rohde & Schwarz would recommend the brand to a friend. ENPS measures how likely Rohde & Schwarz employees would recommend working at Rohde & Schwarz to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 48% | Promoters |
|---|---|
| 20% | Passive |
| 32% | Detractors |
