-50
NPS
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ROK Financial
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About ROK Financial's Brand
At the start of August 2020, after years of working together, a small group of seasoned business financing professionals hit the ground running establishing a new brand and quickly solidified their name within the financial services industry. Steering the ship is James Webster, Founder and CEO. With almost two decades of experience in financial services, James brought his love for helping small business owners and his years of experience to ROK Financial. Under the new brand of ROK, in less than 2 years, ROK has assisted thousands of business owners obtain hundreds of millions of dollars in financing, created thousands of new relationships with our partners and strengthened our existing relationships with our lenders. All the while generating thousands of 5-star reviews on Google, TrustPilot and Best Company. This is only the start of ROK’s story…so stay tuned…
ROK Financial NPS
ROK Financial's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether ROK Financial's customers would recommend using the product based on a scale of -100 to 100.
ROK Financial Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
ROK Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 0 | Dec 2023 | 0 |
Oct 2024 -50 | Oct 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ROK Financial as an Employer
4.7/5
ROK Financial has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ROK Financial scored a -50 for Net Promoter Score and a 89 for Employee Net Promoter Score. NPS gauges how likely a customer of ROK Financial would recommend the brand to a friend. ENPS measures how likely ROK Financial employees would recommend working at ROK Financial to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
89
eNPS Score
| 92% | Promoters |
|---|---|
| 5% | Passive |
| 3% | Detractors |
