100
NPS
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Rondo Energy
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About Rondo Energy's Brand
Rondo Energy's mission is to eliminate 15% of global CO2 emissions in 15 years. To accomplish this mission, Rondo is deploying low-cost, zero-carbon Rondo Heat Batteries to accelerate the deployment of renewable energy and to significantly decarbonize industrial processes that are commonly thought of as "difficult-to-decarbonize". The Heat Batteries are charged from intermittent renewables to provide high temperature, continuous heat for customers safely, reliably, at an unprecedented 98% efficiency, and at a cost point that is lower than any other method.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
5/5
Pricing
3.2/5
Customer Service
Rondo Energy NPS
Rondo Energy's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Rondo Energy's customers would recommend using the product based on a scale of -100 to 100.
Rondo Energy Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Rondo Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rondo Energy Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Rondo Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rondo Energy Product Quality
2.7/5
Rondo Energy has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Rondo Energy's overall Product Quality score rated by its users and customers.
Rondo Energy Product Information
Rondo Energy’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.rondo.energy/
- Company Size
- 11-50 Employees
Industry
Energy and Manufacturing
Rondo Energy Pricing
Rondo Energy ROI & Value For Money
5/5
Rondo Energy has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Rondo Energy Customer Satisfaction (CSAT)
Rondo Energy Customer Satisfaction (CSAT) Score
50 / 100
Rondo Energy has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rondo Energy Customer Service
3.2/5
Rondo Energy has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Rondo Energy's Customer Service
Address
4200 Park Blvd, Oakland, CA 94602
Website
https://www.rondo.energy/
Rondo Energy's Social Links
Rondo Energy as an Employer
3.9/5
Rondo Energy has a 3.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Rondo Energy scored a 100 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Rondo Energy would recommend the brand to a friend. ENPS measures how likely Rondo Energy employees would recommend working at Rondo Energy to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
