52
NPS
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Roofstock
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About Roofstock's Brand
Roofstock is a enabling investors
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Roofstock NPS
Roofstock's Net Promoter Score (NPS) is a 52 with 74% Promoters, 4% Passives, and 22% Detractors. Net Promoter Score tracks whether Roofstock's customers would recommend using the product based on a scale of -100 to 100.
Roofstock Overall NPS
| 74% | Promoters |
|---|---|
| 4% | Passives |
| 22% | Detractors |
Roofstock NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 77 | Dec 2021 | 77 |
Jan 2022 67 | Jan 2022 | 67 |
Feb 2022 60 | Feb 2022 | 60 |
Mar 2022 53 | Mar 2022 | 53 |
May 2022 43 | May 2022 | 43 |
Jun 2022 46 | Jun 2022 | 46 |
Aug 2022 50 | Aug 2022 | 50 |
Sep 2022 52 | Sep 2022 | 52 |
Oct 2022 55 | Oct 2022 | 55 |
Nov 2022 47 | Nov 2022 | 47 |
Apr 2023 49 | Apr 2023 | 49 |
Jul 2024 51 | Jul 2024 | 51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Roofstock NPS by Usage
Roofstock's NPS was rated 60 points by customers who have used Roofstock's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
Roofstock Customer Reviews
Out of the 2 Roofstock customer reviews 1 was positive and 1 was constructive. Roofstock customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Roofstock Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Roofstock users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Roofstock Customer Loyalty Score by Usage
Roofstock's Customer Loyalty score was rated 82% by customers who have used Roofstock's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Roofstock Product Quality
3.9/5
Roofstock has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Roofstock Product Information
Roofstock’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.roofstock.com/
- Company Size
- 51-200 Employees
Industry
Tech
Marketplaces
Real Estate
Quick Insights into Roofstock Product Quality
Roofstock's Product Quality score was rated highest by customers who have used Roofstock's products/services for Less than 1 Year.
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Ranked Roofstock Product Quality the Highest
Roofstock Product Quality Score by Usage
Roofstock's Product Quality score was rated 4.4 stars by customers who have used Roofstock's products/services for Less than 1 Year.
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Roofstock Pricing
Roofstock ROI & Value For Money
4.1/5
Roofstock has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Roofstock ROI
Roofstock's ROI score was rated highest by customers who have used Roofstock's products/services for Less than 1 Year.
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Ranked Roofstock ROI the Highest
Roofstock ROI Score by Usage
Roofstock's ROI score was rated 4.4 stars by customers who have used Roofstock's products/services for Less than 1 Year.
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Roofstock Customer Satisfaction (CSAT)
Roofstock Customer Satisfaction (CSAT) Score
80 / 100
Roofstock has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
70%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Roofstock Customer Service
4/5
Roofstock has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Roofstock's Customer Service
Address
1625 Clay Street,, 5th Floor, Oakland, CA
Website
https://www.roofstock.com/
Phone Number
(510)269-9400
Quick Insights into Roofstock Customer Service
Roofstock's Customer Service score was rated highest by customers who have used Roofstock's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Roofstock's Customer Service score.
Ranked Roofstock Customer Service the Highest
Roofstock Customer Service Score by Usage
Roofstock's Customer Service score was rated 4 stars by customers who have used Roofstock's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Roofstock as an Employer
4.2/5
Roofstock has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Roofstock scored a 52 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Roofstock would recommend the brand to a friend. ENPS measures how likely Roofstock employees would recommend working at Roofstock to a friend.
Net Promoter Score
52
NPS Score
| 74% | Promoters |
|---|---|
| 4% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
