31
NPS
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Room & Board
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About Room & Board's Brand
A Career Designed to Be Different. People inspire everything we do. From our foundation of trust, we’ve built a culture rooted in meaningful work, respect and holistic well-being. We do the right thing while doing great work helping our customers create homes they love. Our difference is designed for your success. Room & Board is a privately held, national retailer of modern home furnishings based in Minneapolis, Minnesota with locations across the country. Since 1980, we’ve been providing extraordinary experiences for our customers as we help them create homes they love. We create exclusive contemporary designs and believe expertly crafted American-made furniture offers the best value in terms of quality, design longevity and environmental sustainability. We seamlessly serve our customers through 22 retail locations, a robust e-commerce site, our Room & Board for Business channel and Customer Care support.
Brand at a Glance
85%
Customer Loyalty
4.5/5
Product Quality
4.3/5
Pricing
4.1/5
Customer Service
Room & Board NPS
Room & Board's Net Promoter Score (NPS) is a 31 with 56% Promoters, 19% Passives, and 25% Detractors. Net Promoter Score tracks whether Room & Board's customers would recommend using the product based on a scale of -100 to 100.
Room & Board Overall NPS
| 56% | Promoters |
|---|---|
| 19% | Passives |
| 25% | Detractors |
Room & Board NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 38 | Jun 2023 | 38 |
Jul 2023 41 | Jul 2023 | 41 |
Sep 2023 42 | Sep 2023 | 42 |
Oct 2023 43 | Oct 2023 | 43 |
Nov 2023 38 | Nov 2023 | 38 |
Feb 2024 42 | Feb 2024 | 42 |
Mar 2024 37 | Mar 2024 | 37 |
Oct 2024 39 | Oct 2024 | 39 |
Dec 2024 37 | Dec 2024 | 37 |
Feb 2025 39 | Feb 2025 | 39 |
Jul 2025 32 | Jul 2025 | 32 |
Oct 2025 30 | Oct 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Room & Board NPS by Gender
Male customers rated Room & Board's NPS 33 points higher than Female customers.
Male
42
Room & Board's NPS was rated 42 by Male customers on Comparably.
71%
Promoters
0%
Passives
29%
Detractors
Female
9
Room & Board's NPS was rated 9 by Female customers on Comparably.
45%
Promoters
19%
Passives
36%
Detractors
Room & Board NPS by Ethnicity
Room & Board's NPS was rated 35 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 35 | Caucasian | 35 |
Room & Board NPS by Age
Room & Board's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Room & Board NPS by Usage
Room & Board's NPS was rated the highest by customers who have used Room & Board's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 28 | Over 10 Years | 28 |
Room & Board Customer Reviews
Out of the 5 Room & Board customer reviews 4 were positive and 1 was constructive. Room & Board customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Room & Board Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Room & Board users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Room & Board Customer Loyalty Score by Gender
Male customers rated Room & Board's Customer Loyalty score 8% higher than Female customers.
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Male
100%
Yes
Female
92%
Yes
Room & Board Customer Loyalty Score by Ethnicity
Room & Board's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Room & Board.
100
out of 100
Caucasian
Room & Board Customer Loyalty Score by Age
Room & Board's Customer Loyalty score was rated 100% by customers ages 36-40 and customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
56-60 100% | 56-60 | 100% |
66+ 100% | 66+ | 100% |
Room & Board Customer Loyalty Score by Usage
Room & Board's Customer Loyalty score was rated the highest by customers who have used Room & Board's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Room & Board Customer Loyalty Score by Industry
Room & Board's Customer Loyalty score was rated 100% by Retail industry customers.
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Room & Board Product Quality
4.5/5
Room & Board has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Room & Board Product Information
Room & Board’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Room & Board's product the highest.
- Website
- http://www.roomandboard.com
- Company Size
- 501-1,000 Employees
Industry
Retail
Quick Insights into Room & Board Product Quality
Room & Board's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers ages 56-60.
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Ranked Room & Board Product Quality the Highest
Ranked Room & Board Product Quality the Lowest
Room & Board Product Quality Score by Gender
Room & Board's Product Quality score was rated 4.5 by both Female and Male customers on Comparably.
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Male
4.5/5
Female
4.5/5
Room & Board Product Quality Score by Ethnicity
Room & Board's Product Quality score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Room & Board.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Room & Board Product Quality Score by Age
Room & Board's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Room & Board.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
56-60 4 | 56-60 | 4 |
66+ 4.3 | 66+ | 4.3 |
Room & Board Product Quality Score by Usage
Room & Board's Product Quality score was rated the highest by customers who have used Room & Board's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Room & Board Product Quality Score by Industry
Room & Board's Product Quality score was rated 4.7 stars by Retail industry customers.
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Room & Board Pricing
Room & Board ROI & Value For Money
4.3/5
Room & Board has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Room & Board Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry.
Quick Insights into Room & Board ROI
Room & Board's ROI score was rated highest by customers ages 36-40, and rated lowest by customers who have used Room & Board's products/services for 5 to 10 Years.
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Ranked Room & Board ROI the Highest
Ranked Room & Board ROI the Lowest
Room & Board ROI Score by Gender
Male customers rated Room & Board's ROI score 0.5 stars higher than Female customers.
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Male
4.7/5
Female
4.2/5
Room & Board ROI Score by Ethnicity
Room & Board's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Room & Board.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Room & Board ROI Score by Age
Room & Board's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Room & Board.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
56-60 4 | 56-60 | 4 |
66+ 4.6 | 66+ | 4.6 |
Room & Board ROI Score by Usage
Room & Board's ROI score was rated the highest by customers who have used Room & Board's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Room & Board ROI Score by Industry
Room & Board's ROI score was rated 4.6 stars by Retail industry customers.
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Room & Board Customer Satisfaction (CSAT)
Room & Board Customer Satisfaction (CSAT) Score
87 / 100
Room & Board has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
87%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Room & Board Customer Satisfaction
Room & Board's Customer Satisfaction score was rated highest by customers who have used Room & Board's products/services for 2 to 5 Years, and rated lowest by customers ages 56-60.
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Ranked Room & Board Customer Satisfaction the Highest
Ranked Room & Board Customer Satisfaction the Lowest
Room & Board Customer Satisfaction Score by Gender
Female customers rated Room & Board's Customer Satisfaction score 21 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 17% |
88 / 100
FemaleVery Satisfied | 88% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 0% |
Room & Board Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Room & Board's Customer Satisfaction (CSAT) score was rated 77% according to Caucasian users and customers.
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77 / 100
Very Satisfied
77%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
8%
Room & Board Customer Satisfaction Score by Age
Room & Board's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Room & Board.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% | |||||||||||||||
| 56-60 | 50% |
Room & Board Customer Satisfaction Score by Usage
Room & Board's Customer Satisfaction score was rated the highest by customers who have used Room & Board's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Room & Board Customer Service
4.1/5
Room & Board has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Room & Board's Customer Service
Address
4600 Olson Mem Hwy, Minneapolis, MN 55422
Website
http://www.roomandboard.com
Phone Number
800.486.6554
Quick Insights into Room & Board Customer Service
Room & Board's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Room & Board's products/services for 5 to 10 Years.
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Ranked Room & Board Customer Service the Highest
Ranked Room & Board Customer Service the Lowest
Room & Board Customer Service Score by Gender
Male customers rated Room & Board's Customer Service score 0.4 stars higher than Female customers.
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Male
4.1/5
Female
3.7/5
Room & Board Customer Service Score by Ethnicity
Room & Board's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Room & Board.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Room & Board Customer Service Score by Age
Room & Board's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Room & Board.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
56-60 3.8 | 56-60 | 3.8 |
66+ 3.5 | 66+ | 3.5 |
Room & Board Customer Service Score by Usage
Room & Board's Customer Service score was rated the highest by customers who have used Room & Board's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Room & Board Customer Service Score by Industry
Room & Board's Customer Service score was rated 3.7 stars by Retail industry customers.
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Room & Board as an Employer
4.6/5
Room & Board has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Room & Board scored a 31 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Room & Board would recommend the brand to a friend. ENPS measures how likely Room & Board employees would recommend working at Room & Board to a friend.
Net Promoter Score
31
NPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 63% | Promoters |
|---|---|
| 9% | Passive |
| 28% | Detractors |
