-100
NPS
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Brand Page
ROOT
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About ROOT's Brand
ROOT is a smart, connected device that allows you to grow a variety of plants in your home with minimal upkeep.
Brand at a Glance
59%
Customer Loyalty
1.8/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ROOT NPS
ROOT's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ROOT's customers would recommend using the product based on a scale of -100 to 100.
ROOT Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ROOT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ROOT Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of ROOT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ROOT Product Quality
1.8/5
ROOT has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ROOT's overall Product Quality score rated by its users and customers.
ROOT Product Information
ROOT’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://www.growwithroot.com
- Company Size
- 1-10 Employees
Industry
Tech
Healthcare
SaaS
ROOT Pricing
ROOT ROI & Value For Money
1.5/5
ROOT has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ROOT's overall ROI score rated by its users and customers.
ROOT Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ROOT Customer Service
1.5/5
ROOT has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ROOT's overall Customer Service score rated by its users and customers.
About ROOT's Customer Service
Address
Philadelphia, PA
Website
http://www.growwithroot.com
ROOT as an Employer
4.6/5
ROOT has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ROOT scored a -100 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of ROOT would recommend the brand to a friend. ENPS measures how likely ROOT employees would recommend working at ROOT to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
