50
NPS
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Roper Industries
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About Roper Industries' Brand
Roper Industries, Inc. (Roper) is a diversified company that designs, manufactures and distributes radio frequency (RF) products and
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
Roper Industries NPS
Roper Industries's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Roper Industries's customers would recommend using the product based on a scale of -100 to 100.
Roper Industries Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Roper Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jun 2021 0 | Jun 2021 | 0 |
Jun 2023 50 | Jun 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Roper Industries Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Roper Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Roper Industries Product Quality
3.7/5
Roper Industries has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Roper Industries' overall Product Quality score rated by its users and customers.
Roper Industries Product Information
Roper Industries’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.roperind.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Roper Industries Pricing
Roper Industries ROI & Value For Money
4/5
Roper Industries has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Roper Industries Customer Satisfaction (CSAT)
Roper Industries Customer Satisfaction (CSAT) Score
100 / 100
Roper Industries has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Roper Industries Customer Service
4/5
Roper Industries has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Roper Industries's Customer Service
Address
6901 Professional Parkway East, Suite 200, Sarasota, FL
Website
http://www.roperind.com
Phone Number
941-556-2601
Roper Industries as an Employer
3.8/5
Roper Industries has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Roper Industries scored a 50 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Roper Industries would recommend the brand to a friend. ENPS measures how likely Roper Industries employees would recommend working at Roper Industries to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
