10
NPS
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Ropes & Gray
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About Ropes & Gray's Brand
Ropes and Gray is an international law firm offering a diverse range of consultancy services for legal and business needs.
Brand at a Glance
64%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Ropes & Gray CMO
Ropes & Gray NPS
Ropes & Gray's Net Promoter Score (NPS) is a 10 with 47% Promoters, 16% Passives, and 37% Detractors. Net Promoter Score tracks whether Ropes & Gray's customers would recommend using the product based on a scale of -100 to 100.
Ropes & Gray Overall NPS
| 47% | Promoters |
|---|---|
| 16% | Passives |
| 37% | Detractors |
Ropes & Gray NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 13 | Jan 2022 | 13 |
Apr 2022 25 | Apr 2022 | 25 |
Jun 2022 11 | Jun 2022 | 11 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Jul 2023 16 | Jul 2023 | 16 |
Jan 2024 6 | Jan 2024 | 6 |
Feb 2024 13 | Feb 2024 | 13 |
Mar 2024 5 | Mar 2024 | 5 |
Sep 2024 12 | Sep 2024 | 12 |
Feb 2025 5 | Feb 2025 | 5 |
Dec 2025 10 | Dec 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ropes & Gray NPS by Gender
Ropes & Gray's NPS was rated 0 by Male customers on Comparably.
Male
0
Ropes & Gray's NPS was rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
N/A
Ropes & Gray's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ropes & Gray NPS by Ethnicity
Ropes & Gray's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Ropes & Gray Customer Reviews
Out of the 3 Ropes & Gray customer reviews 2 were positive and 1 was constructive. Ropes & Gray customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Ropes & Gray Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Ropes & Gray users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ropes & Gray Customer Loyalty Score by Gender
Ropes & Gray's Customer Loyalty score was rated 74 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ropes & Gray.
Male
74%
Yes
Female
N/A
Yes
Ropes & Gray Customer Loyalty Score by Ethnicity
Ropes & Gray's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ropes & Gray.
55
out of 100
Caucasian
Ropes & Gray Customer Loyalty Score by Industry
Ropes & Gray's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ropes & Gray Product Quality
3.4/5
Ropes & Gray has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Ropes & Gray Product Information
Ropes & Gray’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ropes & Gray's product the highest.
- Website
- http://www.ropesgray.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Government & Legal
Small Business Services
Quick Insights into Ropes & Gray Product Quality
Ropes & Gray's Product Quality score was rated highest by Male customers.
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Ranked Ropes & Gray Product Quality the Highest
Ropes & Gray Product Quality Score by Gender
Ropes & Gray's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ropes & Gray.
Male
3.8/5
Female
N/A
Ropes & Gray Product Quality Score by Ethnicity
Ropes & Gray's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ropes & Gray.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Ropes & Gray Product Quality Score by Industry
Ropes & Gray's Product Quality score was rated 3.2 stars by Tech industry customers.
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Ropes & Gray Pricing
Ropes & Gray ROI & Value For Money
3.5/5
Ropes & Gray has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Ropes & Gray Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Ropes & Gray ROI
Ropes & Gray's ROI score was rated highest by Caucasian customers.
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Ranked Ropes & Gray ROI the Highest
Ropes & Gray ROI Score by Gender
Ropes & Gray's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Ropes & Gray ROI Score by Ethnicity
Ropes & Gray's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ropes & Gray.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Ropes & Gray ROI Score by Industry
Ropes & Gray's ROI score was rated 3.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Ropes & Gray Customer Satisfaction (CSAT)
Ropes & Gray Customer Satisfaction (CSAT) Score
69 / 100
Ropes & Gray has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ropes & Gray Customer Satisfaction
Ropes & Gray's Customer Satisfaction score was rated highest by Male customers.
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Ranked Ropes & Gray Customer Satisfaction the Highest
Ropes & Gray Customer Satisfaction Score by Gender
Ropes & Gray's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ropes & Gray.
83 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
Ropes & Gray Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ropes & Gray's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ropes & Gray.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Ropes & Gray Customer Service
3.8/5
Ropes & Gray has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Ropes & Gray's Customer Service
Address
Prudential Tower, 800 Boylston Street, Boston, MA
Website
http://www.ropesgray.com/
Phone Number
617-951-7000
Quick Insights into Ropes & Gray Customer Service
Ropes & Gray's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Ropes & Gray's Customer Service score.
Ranked Ropes & Gray Customer Service the Highest
Ropes & Gray Customer Service Score by Gender
Ropes & Gray's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ropes & Gray.
Male
3.5/5
Female
N/A
Ropes & Gray Customer Service Score by Ethnicity
Ropes & Gray's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ropes & Gray.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Ropes & Gray Customer Service Score by Industry
Ropes & Gray's Customer Service score was rated 3 stars by Tech industry customers.
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Ropes & Gray as an Employer
4.5/5
Ropes & Gray has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ropes & Gray scored a 10 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of Ropes & Gray would recommend the brand to a friend. ENPS measures how likely Ropes & Gray employees would recommend working at Ropes & Gray to a friend.
Net Promoter Score
10
NPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 62% | Promoters |
|---|---|
| 24% | Passive |
| 14% | Detractors |
