100
NPS
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ROSATOM
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About ROSATOM's Brand
ROSATOM is the Russian Federation national nuclear corporation bringing together circa 400 nuclear companies and R&D institutions.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
ROSATOM NPS
ROSATOM's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ROSATOM's customers would recommend using the product based on a scale of -100 to 100.
ROSATOM Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ROSATOM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ROSATOM Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ROSATOM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ROSATOM Product Quality
5/5
ROSATOM has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ROSATOM's overall Product Quality score rated by its users and customers.
ROSATOM Product Information
ROSATOM’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.rosatom.ru/en/
- Company Size
- 10,000+ Employees
ROSATOM Pricing
ROSATOM ROI & Value For Money
5/5
ROSATOM has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ROSATOM's overall ROI score rated by its users and customers.
ROSATOM Customer Satisfaction (CSAT)
ROSATOM Customer Satisfaction (CSAT) Score
100 / 100
ROSATOM has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ROSATOM Customer Service
5/5
ROSATOM has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ROSATOM's overall Customer Service score rated by its users and customers.
About ROSATOM's Customer Service
Website
http://www.rosatom.ru/en/
Phone Number
+7 499 949-45-35
Consumer vs. Employees
ROSATOM scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ROSATOM would recommend the brand to a friend. ENPS measures how likely ROSATOM employees would recommend working at ROSATOM to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
