-25
NPS
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Rose International
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About Rose International's Brand
Brand at a Glance
85%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
Rose International NPS
Rose International's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Rose International's customers would recommend using the product based on a scale of -100 to 100.
Rose International Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Rose International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
May 2022 50 | May 2022 | 50 |
Jul 2022 0 | Jul 2022 | 0 |
Nov 2024 -25 | Nov 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rose International NPS by Gender
Rose International's NPS was rated 0 by Male customers on Comparably.
Male
0
Rose International's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Rose International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Rose International NPS by Usage
Rose International's NPS was rated -25 points by customers who have used Rose International's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
Rose International Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Rose International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rose International Customer Loyalty Score by Gender
Rose International's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Rose International Customer Loyalty Score by Usage
Rose International's Customer Loyalty score was rated 100% by customers who have used Rose International's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Rose International Product Quality
2.8/5
Rose International has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Rose International Product Information
Rose International’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.roseit.com
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Quick Insights into Rose International Product Quality
Rose International's Product Quality score was rated highest by Male customers.
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Ranked Rose International Product Quality the Highest
Rose International Product Quality Score by Gender
Rose International's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Rose International.
Male
3.1/5
Female
N/A
Rose International Product Quality Score by Usage
Rose International's Product Quality score was rated 2.5 stars by customers who have used Rose International's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Rose International Pricing
Rose International ROI & Value For Money
2.9/5
Rose International has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Rose International ROI
Rose International's ROI score was rated highest by Male customers.
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Ranked Rose International ROI the Highest
Rose International ROI Score by Gender
Rose International's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Rose International ROI Score by Usage
Rose International's ROI score was rated 2.6 stars by customers who have used Rose International's products/services for Less than 1 Year.
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Rose International Customer Satisfaction (CSAT)
Rose International Customer Satisfaction (CSAT) Score
50 / 100
Rose International has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rose International Customer Satisfaction
Rose International's Customer Satisfaction score was rated highest by Male customers.
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Ranked Rose International Customer Satisfaction the Highest
Rose International Customer Satisfaction Score by Gender
Rose International's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Rose International.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Rose International Customer Satisfaction Score by Usage
Rose International's Customer Satisfaction score was rated 50 points by customers who have used Rose International's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Rose International Customer Service
3.2/5
Rose International has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Rose International's Customer Service
Address
16401 Swingley Ridge Rd. Suite 300, Chesterfield, MO 63017
Website
http://www.roseit.com
Phone Number
636-812-4000
Quick Insights into Rose International Customer Service
Rose International's Customer Service score was rated highest by customers who have used Rose International's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Rose International's Customer Service score.
Ranked Rose International Customer Service the Highest
Rose International Customer Service Score by Gender
Rose International's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Rose International.
Male
3.1/5
Female
N/A
Rose International Customer Service Score by Usage
Rose International's Customer Service score was rated 3.1 stars by customers who have used Rose International's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Rose International as an Employer
4.7/5
Rose International has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Rose International
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Rose International scored a -25 for Net Promoter Score and a 92 for Employee Net Promoter Score. NPS gauges how likely a customer of Rose International would recommend the brand to a friend. ENPS measures how likely Rose International employees would recommend working at Rose International to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
92
eNPS Score
| 92% | Promoters |
|---|---|
| 8% | Passive |
| 0% | Detractors |
