30
NPS
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Rosendin Electric
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About Rosendin Electric's Brand
Rosendin Electric engages in providing electrical contract services across the United States.
Brand at a Glance
63%
Customer Loyalty
3.7/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
Rosendin Electric NPS
Rosendin Electric's Net Promoter Score (NPS) is a 30 with 61% Promoters, 8% Passives, and 31% Detractors. Net Promoter Score tracks whether Rosendin Electric's customers would recommend using the product based on a scale of -100 to 100.
Rosendin Electric Overall NPS
| 61% | Promoters |
|---|---|
| 8% | Passives |
| 31% | Detractors |
Rosendin Electric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 -17 | Nov 2022 | -17 |
Jul 2023 13 | Jul 2023 | 13 |
May 2024 22 | May 2024 | 22 |
Jul 2025 30 | Jul 2025 | 30 |
Dec 2025 25 | Dec 2025 | 25 |
Jan 2026 30 | Jan 2026 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rosendin Electric Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Rosendin Electric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rosendin Electric Product Quality
3.7/5
Rosendin Electric has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Rosendin Electric Product Information
Rosendin Electric’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://rosendin.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Rosendin Electric Pricing
Rosendin Electric ROI & Value For Money
3.1/5
Rosendin Electric has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Rosendin Electric Customer Satisfaction (CSAT)
Rosendin Electric Customer Satisfaction (CSAT) Score
77 / 100
Rosendin Electric has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
44%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rosendin Electric Customer Service
3.5/5
Rosendin Electric has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Rosendin Electric's Customer Service
Address
San Jose, CA
Website
http://rosendin.com/
Rosendin Electric as an Employer
3.4/5
Rosendin Electric has a 3.4/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Rosendin Electric scored a 30 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Rosendin Electric would recommend the brand to a friend. ENPS measures how likely Rosendin Electric employees would recommend working at Rosendin Electric to a friend.
Net Promoter Score
30
NPS Score
| 61% | Promoters |
|---|---|
| 8% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 49% | Promoters |
|---|---|
| 17% | Passive |
| 34% | Detractors |
