24
NPS
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Rosendin Electric
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About Rosendin Electric's Brand
Rosendin Electric engages in providing electrical contract services across the United States.
Brand at a Glance
61%
Customer Loyalty
3.3/5
Product Quality
2.9/5
Pricing
3.3/5
Customer Service
Rosendin Electric NPS
Rosendin Electric's Net Promoter Score (NPS) is a 24 with 59% Promoters, 6% Passives, and 35% Detractors. Net Promoter Score tracks whether Rosendin Electric's customers would recommend using the product based on a scale of -100 to 100.
Rosendin Electric Overall NPS
| 59% | Promoters |
|---|---|
| 6% | Passives |
| 35% | Detractors |
Rosendin Electric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 -17 | Nov 2022 | -17 |
Jul 2023 13 | Jul 2023 | 13 |
May 2024 22 | May 2024 | 22 |
Jul 2025 30 | Jul 2025 | 30 |
Dec 2025 25 | Dec 2025 | 25 |
Jan 2026 30 | Jan 2026 | 30 |
Apr 2026 36 | Apr 2026 | 36 |
May 2026 31 | May 2026 | 31 |
Jun 2026 22 | Jun 2026 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rosendin Electric NPS by Gender
Rosendin Electric's NPS was rated 34 by Male customers on Comparably.
Male
34
Rosendin Electric's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Rosendin Electric's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Rosendin Electric NPS by Ethnicity
Rosendin Electric's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Rosendin Electric NPS by Usage
Rosendin Electric's NPS was rated 34 points by customers who have used Rosendin Electric's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Rosendin Electric Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Rosendin Electric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rosendin Electric Customer Loyalty Score by Gender
Rosendin Electric's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Rosendin Electric.
Male
70%
Yes
Female
N/A
Yes
Rosendin Electric Customer Loyalty Score by Ethnicity
Rosendin Electric's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rosendin Electric.
78
out of 100
Caucasian
Rosendin Electric Customer Loyalty Score by Usage
Rosendin Electric's Customer Loyalty score was rated 70% by customers who have used Rosendin Electric's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Rosendin Electric Product Quality
3.3/5
Rosendin Electric has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Rosendin Electric Product Information
Rosendin Electric’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://rosendin.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Quick Insights into Rosendin Electric Product Quality
Rosendin Electric's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Rosendin Electric's Product Quality.
Ranked Rosendin Electric Product Quality the Highest
Rosendin Electric Product Quality Score by Gender
Rosendin Electric's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Rosendin Electric.
Male
2.6/5
Female
N/A
Rosendin Electric Product Quality Score by Ethnicity
Rosendin Electric's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rosendin Electric.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Rosendin Electric Product Quality Score by Usage
Rosendin Electric's Product Quality score was rated 2.6 stars by customers who have used Rosendin Electric's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Rosendin Electric Pricing
Rosendin Electric ROI & Value For Money
2.9/5
Rosendin Electric has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Rosendin Electric ROI
Rosendin Electric's ROI score was rated highest by Caucasian customers.
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Ranked Rosendin Electric ROI the Highest
Rosendin Electric ROI Score by Gender
Rosendin Electric's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Rosendin Electric.
Male
2.6/5
Female
N/A
Rosendin Electric ROI Score by Ethnicity
Rosendin Electric's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rosendin Electric.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Rosendin Electric ROI Score by Usage
Rosendin Electric's ROI score was rated 2.6 stars by customers who have used Rosendin Electric's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Rosendin Electric Customer Satisfaction (CSAT)
Rosendin Electric Customer Satisfaction (CSAT) Score
69 / 100
Rosendin Electric has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rosendin Electric Customer Satisfaction
Rosendin Electric's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Rosendin Electric Customer Satisfaction the Highest
Rosendin Electric Customer Satisfaction Score by Gender
Rosendin Electric's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Rosendin Electric.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Rosendin Electric Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rosendin Electric's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rosendin Electric.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Rosendin Electric Customer Satisfaction Score by Usage
Rosendin Electric's Customer Satisfaction score was rated 67 points by customers who have used Rosendin Electric's products/services for Over 10 Years.
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Rosendin Electric Customer Service
3.3/5
Rosendin Electric has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Rosendin Electric's Customer Service
Address
San Jose, CA
Website
http://rosendin.com/
Quick Insights into Rosendin Electric Customer Service
Rosendin Electric's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Rosendin Electric's Customer Service score.
Ranked Rosendin Electric Customer Service the Highest
Rosendin Electric Customer Service Score by Gender
Rosendin Electric's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Rosendin Electric.
Male
3.1/5
Female
N/A
Rosendin Electric Customer Service Score by Ethnicity
Rosendin Electric's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rosendin Electric.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Rosendin Electric Customer Service Score by Usage
Rosendin Electric's Customer Service score was rated 3.5 stars by customers who have used Rosendin Electric's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Rosendin Electric as an Employer
3.7/5
Rosendin Electric has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Rosendin Electric scored a 24 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Rosendin Electric would recommend the brand to a friend. ENPS measures how likely Rosendin Electric employees would recommend working at Rosendin Electric to a friend.
Net Promoter Score
24
NPS Score
| 59% | Promoters |
|---|---|
| 6% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
