91
NPS
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Ross Video
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About Ross Video's Brand
Ross Video designs, manufactures and supports a wide range of innovative products for use in video production applications.
Brand at a Glance
66%
Customer Loyalty
4.4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Ross Video NPS
Ross Video's Net Promoter Score (NPS) is a 91 with 91% Promoters, 9% Passives, and 0% Detractors. Net Promoter Score tracks whether Ross Video's customers would recommend using the product based on a scale of -100 to 100.
Ross Video Overall NPS
| 91% | Promoters |
|---|---|
| 9% | Passives |
| 0% | Detractors |
Ross Video NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
May 2023 100 | May 2023 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Sep 2023 83 | Sep 2023 | 83 |
May 2024 87 | May 2024 | 87 |
May 2025 88 | May 2025 | 88 |
Oct 2025 90 | Oct 2025 | 90 |
Jan 2026 90 | Jan 2026 | 90 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ross Video Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Ross Video users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ross Video Product Quality
4.4/5
Ross Video has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Ross Video Product Information
Ross Video’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://rossvideo.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Media
Sports & Entertainment
Ross Video Pricing
Ross Video ROI & Value For Money
4/5
Ross Video has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Ross Video Customer Satisfaction (CSAT)
Ross Video Customer Satisfaction (CSAT) Score
100 / 100
Ross Video has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
89%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ross Video Customer Service
4.1/5
Ross Video has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Ross Video's Customer Service
Address
8 John Street, P.O. Box 220, ON, Iroquois, IL K0E 1K0 Canada
Website
http://rossvideo.com
Phone Number
613-652-4886
Ross Video as an Employer
4.1/5
Ross Video has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Ross Video scored a 91 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Ross Video would recommend the brand to a friend. ENPS measures how likely Ross Video employees would recommend working at Ross Video to a friend.
Net Promoter Score
91
NPS Score
| 91% | Promoters |
|---|---|
| 9% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
