5
NPS
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Royal Bank Of Canada
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About Royal Bank Of Canada's Brand
Royal Bank of Canada is a financial services company focused on banking, wealth management, insurance, investment, and capital markets.
Brand at a Glance
81%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Royal Bank Of Canada NPS
Royal Bank Of Canada's Net Promoter Score (NPS) is a 5 with 44% Promoters, 17% Passives, and 39% Detractors. Net Promoter Score tracks whether Royal Bank Of Canada's customers would recommend using the product based on a scale of -100 to 100.
Royal Bank Of Canada Overall NPS
| 44% | Promoters |
|---|---|
| 17% | Passives |
| 39% | Detractors |
Royal Bank Of Canada NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 8 | Dec 2024 | 8 |
Jan 2025 7 | Jan 2025 | 7 |
Feb 2025 5 | Feb 2025 | 5 |
Mar 2025 6 | Mar 2025 | 6 |
Apr 2025 6 | Apr 2025 | 6 |
May 2025 5 | May 2025 | 5 |
Jun 2025 6 | Jun 2025 | 6 |
Jul 2025 6 | Jul 2025 | 6 |
Sep 2025 7 | Sep 2025 | 7 |
Oct 2025 5 | Oct 2025 | 5 |
Dec 2025 5 | Dec 2025 | 5 |
Jan 2026 5 | Jan 2026 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Royal Bank Of Canada NPS by Gender
Male customers rated Royal Bank Of Canada's NPS 13 points higher than Female customers.
Male
1
Royal Bank Of Canada's NPS was rated 1 by Male customers on Comparably.
39%
Promoters
23%
Passives
38%
Detractors
Female
-12
Royal Bank Of Canada's NPS was rated -12 by Female customers on Comparably.
37%
Promoters
14%
Passives
49%
Detractors
Royal Bank Of Canada NPS by Ethnicity
Royal Bank Of Canada's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -15 | Caucasian | -15 |
Hispanic or Latino 25 | Hispanic or Latino | 25 |
African American/Black -9 | African American/Black | -9 |
Asian or Pacific Islander 26 | Asian or Pacific Islander | 26 |
Other 0 | Other | 0 |
Royal Bank Of Canada NPS by Age
Royal Bank Of Canada's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Royal Bank Of Canada NPS by Usage
Royal Bank Of Canada's NPS was rated the highest by customers who have used Royal Bank Of Canada's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 21 | Less than 1 Year | 21 |
1 to 2 Years -28 | 1 to 2 Years | -28 |
2 to 5 Years 22 | 2 to 5 Years | 22 |
5 to 10 Years 9 | 5 to 10 Years | 9 |
Over 10 Years -21 | Over 10 Years | -21 |
Royal Bank Of Canada Customer Reviews
Out of the 50 Royal Bank Of Canada customer reviews 28 were positive and 22 were constructive. Royal Bank Of Canada customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Royal Bank Of Canada Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Royal Bank Of Canada users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Royal Bank Of Canada Customer Loyalty Score by Gender
Male customers rated Royal Bank Of Canada's Customer Loyalty score 5% higher than Female customers.
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Male
88%
Yes
Female
83%
Yes
Royal Bank Of Canada Customer Loyalty Score by Ethnicity
Royal Bank Of Canada's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Royal Bank Of Canada.
88
out of 100
Caucasian
78
out of 100
Hispanic or Latino
71
out of 100
African American/Black
87
out of 100
Asian or Pacific Islander
87
out of 100
Other
Royal Bank Of Canada Customer Loyalty Score by Age
Royal Bank Of Canada's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 75% | 18-25 | 75% |
26-30 96% | 26-30 | 96% |
31-35 79% | 31-35 | 79% |
36-40 68% | 36-40 | 68% |
41-45 87% | 41-45 | 87% |
46-50 86% | 46-50 | 86% |
51-55 100% | 51-55 | 100% |
56-60 91% | 56-60 | 91% |
61-65 85% | 61-65 | 85% |
66+ 90% | 66+ | 90% |
Royal Bank Of Canada Customer Loyalty Score by Usage
Royal Bank Of Canada's Customer Loyalty score was rated the highest by customers who have used Royal Bank Of Canada's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Royal Bank Of Canada Customer Loyalty Score by Industry
Royal Bank Of Canada's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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Royal Bank Of Canada Product Quality
3.4/5
Royal Bank Of Canada has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Royal Bank Of Canada Product Information
Royal Bank Of Canada’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Royal Bank Of Canada's product the highest. Reviewers from the Accounting industry rated Royal Bank Of Canada the lowest at 3.4.
- Website
- http://www.rbcroyalbank.com
- Company Size
- 10,000+ Employees
Industry
FinTech
Quick Insights into Royal Bank Of Canada Product Quality
Royal Bank Of Canada's Product Quality score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers ages 61-65.
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Ranked Royal Bank Of Canada Product Quality the Highest
Ranked Royal Bank Of Canada Product Quality the Lowest
Royal Bank Of Canada Product Quality Score by Gender
Male customers rated Royal Bank Of Canada's Product Quality score 0.6 stars higher than Female customers.
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Male
3.5/5
Female
2.9/5
Royal Bank Of Canada Product Quality Score by Ethnicity
Royal Bank Of Canada's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Royal Bank Of Canada.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.6 | Other | 3.6 |
Royal Bank Of Canada Product Quality Score by Age
Royal Bank Of Canada's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Royal Bank Of Canada.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3 | 36-40 | 3 |
41-45 4.1 | 41-45 | 4.1 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.2 | 51-55 | 4.2 |
56-60 3.3 | 56-60 | 3.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Royal Bank Of Canada Product Quality Score by Usage
Royal Bank Of Canada's Product Quality score was rated the highest by customers who have used Royal Bank Of Canada's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Royal Bank Of Canada Product Quality Score by Industry
Royal Bank Of Canada's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Business and Consumer Services industry customers.
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Royal Bank Of Canada Pricing
Royal Bank Of Canada ROI & Value For Money
3.4/5
Royal Bank Of Canada has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Royal Bank Of Canada Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Royal Bank Of Canada.
Quick Insights into Royal Bank Of Canada ROI
Royal Bank Of Canada's ROI score was rated highest by customers from the Insurance industry, and rated lowest by customers ages 61-65.
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Ranked Royal Bank Of Canada ROI the Highest
Ranked Royal Bank Of Canada ROI the Lowest
Royal Bank Of Canada ROI Score by Gender
Male customers rated Royal Bank Of Canada's ROI score 0.3 stars higher than Female customers.
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Male
3.3/5
Female
3/5
Royal Bank Of Canada ROI Score by Ethnicity
Royal Bank Of Canada's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Royal Bank Of Canada.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.3 | Other | 3.3 |
Royal Bank Of Canada ROI Score by Age
Royal Bank Of Canada's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Royal Bank Of Canada.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.8 | 31-35 | 3.8 |
36-40 2.9 | 36-40 | 2.9 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.4 | 46-50 | 3.4 |
51-55 3.9 | 51-55 | 3.9 |
56-60 3.3 | 56-60 | 3.3 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.1 | 66+ | 2.1 |
Royal Bank Of Canada ROI Score by Usage
Royal Bank Of Canada's ROI score was rated the highest by customers who have used Royal Bank Of Canada's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Royal Bank Of Canada ROI Score by Industry
Royal Bank Of Canada's ROI score was rated the highest by Insurance industry customers, and the lowest by Telecommunications industry customers.
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Royal Bank Of Canada Customer Satisfaction (CSAT)
Royal Bank Of Canada Customer Satisfaction (CSAT) Score
63 / 100
Royal Bank Of Canada has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Royal Bank Of Canada Customer Satisfaction
Royal Bank Of Canada's Customer Satisfaction score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked Royal Bank Of Canada Customer Satisfaction the Highest
Ranked Royal Bank Of Canada Customer Satisfaction the Lowest
Royal Bank Of Canada Customer Satisfaction Score by Gender
Male customers rated Royal Bank Of Canada's Customer Satisfaction score 11 points higher than Female customers.
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66 / 100
MaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 7% | |
Very Dissatisfied | 18% |
55 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 6% | |
Very Dissatisfied | 30% |
Royal Bank Of Canada Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Royal Bank Of Canada's Customer Satisfaction (CSAT) score was rated 48% according to Caucasian users and customers.
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48 / 100
Very Satisfied
34%
Satisfied
14%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
9%
Very Dissatisfied
35%
CSAT according to Hispanic or Latino
Royal Bank Of Canada's Customer Satisfaction (CSAT) score was rated 72% according to Hispanic or Latino users and customers.
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72 / 100
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to African American/Black
Royal Bank Of Canada's Customer Satisfaction (CSAT) score was rated 73% according to African American/Black users and customers.
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73 / 100
Very Satisfied
41%
Satisfied
32%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
14%
CSAT according to Asian or Pacific Islander
Royal Bank Of Canada's Customer Satisfaction (CSAT) score was rated 81% according to Asian or Pacific Islander users and customers.
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81 / 100
Very Satisfied
37%
Satisfied
44%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
4%
CSAT according to Other
Royal Bank Of Canada's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Royal Bank Of Canada.
66 / 100
Very Satisfied
43%
Satisfied
23%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
4%
Very Dissatisfied
15%
Royal Bank Of Canada Customer Satisfaction Score by Age
Royal Bank Of Canada's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Royal Bank Of Canada.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 83% | |||||||||||||||
| 26-30 | 89% | |||||||||||||||
| 31-35 | 86% | |||||||||||||||
| 36-40 | 47% | |||||||||||||||
| 41-45 | 85% | |||||||||||||||
| 46-50 | 62% | |||||||||||||||
| 51-55 | 88% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 32% | |||||||||||||||
| 66+ | 28% |
Royal Bank Of Canada Customer Satisfaction Score by Usage
Royal Bank Of Canada's Customer Satisfaction score was rated the highest by customers who have used Royal Bank Of Canada's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Royal Bank Of Canada Customer Satisfaction Score by Industry
Royal Bank Of Canada's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Royal Bank Of Canada Customer Satisfaction Score by Industry",
"text": "Royal Bank Of Canada's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Manufacturing and Machinery industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "Royal Bank Of Canada's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 57
},
{
"label": "Accounting",
"groupId": 495,
"score": 68,
"stars": 0,
"csatScore": 68,
"text": "Royal Bank Of Canada's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 68
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Royal Bank Of Canada's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Royal Bank Of Canada's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 85,
"stars": 0,
"csatScore": 85,
"text": "Royal Bank Of Canada's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 85
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Royal Bank Of Canada's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Construction",
"groupId": 510,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Royal Bank Of Canada's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Consulting",
"groupId": 511,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Royal Bank Of Canada's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Education",
"groupId": 515,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Royal Bank Of Canada's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 83
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Royal Bank Of Canada's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "Royal Bank Of Canada's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 57
},
{
"label": "Insurance",
"groupId": 526,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Royal Bank Of Canada's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Royal Bank Of Canada's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Telecommunications",
"groupId": 564,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Royal Bank Of Canada's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Royal Bank Of Canada Customer Service
3.4/5
Royal Bank Of Canada has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Royal Bank Of Canada's Customer Service
Address
Torronto,
Website
http://www.rbcroyalbank.com
Quick Insights into Royal Bank Of Canada Customer Service
Royal Bank Of Canada's Customer Service score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked Royal Bank Of Canada Customer Service the Highest
Ranked Royal Bank Of Canada Customer Service the Lowest
Royal Bank Of Canada Customer Service Score by Gender
Male customers rated Royal Bank Of Canada's Customer Service score 0.3 stars higher than Female customers.
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Male
3.3/5
Female
3/5
Royal Bank Of Canada Customer Service Score by Ethnicity
Royal Bank Of Canada's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Royal Bank Of Canada.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.2 | Other | 3.2 |
Royal Bank Of Canada Customer Service Score by Age
Royal Bank Of Canada's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Royal Bank Of Canada.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4 | 26-30 | 4 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.6 | 46-50 | 3.6 |
51-55 3.9 | 51-55 | 3.9 |
56-60 3 | 56-60 | 3 |
61-65 2 | 61-65 | 2 |
66+ 2 | 66+ | 2 |
Royal Bank Of Canada Customer Service Score by Usage
Royal Bank Of Canada's Customer Service score was rated the highest by customers who have used Royal Bank Of Canada's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Royal Bank Of Canada Customer Service Score by Industry
Royal Bank Of Canada's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Royal Bank Of Canada as an Employer
3.8/5
Royal Bank Of Canada has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Royal Bank Of Canada scored a 5 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Royal Bank Of Canada would recommend the brand to a friend. ENPS measures how likely Royal Bank Of Canada employees would recommend working at Royal Bank Of Canada to a friend.
Net Promoter Score
5
NPS Score
| 44% | Promoters |
|---|---|
| 17% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 44% | Promoters |
|---|---|
| 24% | Passive |
| 32% | Detractors |
