31
NPS
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Royal Canin
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About Royal Canin's Brand
Brand at a Glance
80%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Royal Canin NPS
Royal Canin's Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether Royal Canin's customers would recommend using the product based on a scale of -100 to 100.
Royal Canin Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
Royal Canin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 40 | Oct 2023 | 40 |
Nov 2023 33 | Nov 2023 | 33 |
Dec 2023 36 | Dec 2023 | 36 |
Jan 2024 34 | Jan 2024 | 34 |
Mar 2024 37 | Mar 2024 | 37 |
May 2024 37 | May 2024 | 37 |
Jun 2024 36 | Jun 2024 | 36 |
Aug 2024 33 | Aug 2024 | 33 |
Jan 2025 36 | Jan 2025 | 36 |
May 2025 31 | May 2025 | 31 |
Jun 2025 33 | Jun 2025 | 33 |
Dec 2025 31 | Dec 2025 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Royal Canin NPS by Gender
Female customers rated Royal Canin's NPS 76 points higher than Male customers.
Male
-33
Royal Canin's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
43
Royal Canin's NPS was rated 43 by Female customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Royal Canin NPS by Ethnicity
Royal Canin's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
Other 0 | Other | 0 |
Royal Canin NPS by Usage
Royal Canin's NPS was rated the highest by customers who have used Royal Canin's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -33 | 1 to 2 Years | -33 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
Royal Canin Customer Reviews
Out of the 3 Royal Canin customer reviews 2 were positive and 1 was constructive. Royal Canin customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Royal Canin Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Royal Canin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Royal Canin Customer Loyalty Score by Gender
Female customers rated Royal Canin's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Royal Canin Customer Loyalty Score by Ethnicity
Royal Canin's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Royal Canin.
85
out of 100
Caucasian
100
out of 100
Other
Royal Canin Customer Loyalty Score by Usage
Royal Canin's Customer Loyalty score was rated the highest by customers who have used Royal Canin's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Royal Canin Customer Loyalty Score by Industry
Royal Canin's Customer Loyalty score was rated 78% by Accounting industry customers.
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Royal Canin Product Quality
4.1/5
Royal Canin has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Royal Canin Product Information
Royal Canin’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Royal Canin's product the highest.
- Website
- http://www.royalcanin.com
- Company Size
- 501-1,000 Employees
Quick Insights into Royal Canin Product Quality
Royal Canin's Product Quality score was rated highest by customers who have used Royal Canin's products/services for 1 to 2 Years, and rated lowest by customers who have used Royal Canin's products/services for 2 to 5 Years.
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Ranked Royal Canin Product Quality the Highest
Ranked Royal Canin Product Quality the Lowest
Royal Canin Product Quality Score by Gender
Male customers rated Royal Canin's Product Quality score 0.1 stars higher than Female customers.
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Male
4.3/5
Female
4.2/5
Royal Canin Product Quality Score by Ethnicity
Royal Canin's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Royal Canin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 4.3 | Other | 4.3 |
Royal Canin Product Quality Score by Usage
Royal Canin's Product Quality score was rated the highest by customers who have used Royal Canin's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Royal Canin Product Quality Score by Industry
Royal Canin's Product Quality score was rated 3.9 stars by Accounting industry customers.
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Royal Canin Pricing
Royal Canin ROI & Value For Money
3.7/5
Royal Canin has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Royal Canin Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Royal Canin ROI
Royal Canin's ROI score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked Royal Canin ROI the Highest
Ranked Royal Canin ROI the Lowest
Royal Canin ROI Score by Gender
Female customers rated Royal Canin's ROI score 0.2 stars higher than Male customers.
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Male
4/5
Female
4.2/5
Royal Canin ROI Score by Ethnicity
Royal Canin's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Royal Canin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Other 4.3 | Other | 4.3 |
Royal Canin ROI Score by Usage
Royal Canin's ROI score was rated 4 stars by customers who have used Royal Canin's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Royal Canin ROI Score by Industry
Royal Canin's ROI score was rated 3.6 stars by Accounting industry customers.
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Royal Canin Customer Satisfaction (CSAT)
Royal Canin Customer Satisfaction (CSAT) Score
81 / 100
Royal Canin has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
23%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Royal Canin Customer Satisfaction
Royal Canin's Customer Satisfaction score was rated highest by customers who have used Royal Canin's products/services for 1 to 2 Years, and rated lowest by customers who have used Royal Canin's products/services for 2 to 5 Years.
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Ranked Royal Canin Customer Satisfaction the Highest
Ranked Royal Canin Customer Satisfaction the Lowest
Royal Canin Customer Satisfaction Score by Gender
Male customers rated Royal Canin's Customer Satisfaction score 14 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
86 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Royal Canin Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Royal Canin's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Other
Royal Canin's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Royal Canin.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Royal Canin Customer Satisfaction Score by Usage
Royal Canin's Customer Satisfaction score was rated the highest by customers who have used Royal Canin's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Royal Canin Customer Satisfaction Score by Industry
Royal Canin's Customer Satisfaction score was rated 75 points by Accounting industry customers.
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"label": "Accounting",
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}Royal Canin Customer Service
4/5
Royal Canin has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Royal Canin's Customer Service
Address
France
Website
http://www.royalcanin.com
Quick Insights into Royal Canin Customer Service
Royal Canin's Customer Service score was rated highest by Other customers, and rated lowest by customers who have used Royal Canin's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Royal Canin's Customer Service score.
Ranked Royal Canin Customer Service the Highest
Ranked Royal Canin Customer Service the Lowest
Royal Canin Customer Service Score by Gender
Female customers rated Royal Canin's Customer Service score 0.5 stars higher than Male customers.
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Male
3.8/5
Female
4.3/5
Royal Canin Customer Service Score by Ethnicity
Royal Canin's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Royal Canin.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 4.5 | Other | 4.5 |
Royal Canin Customer Service Score by Usage
Royal Canin's Customer Service score was rated the highest by customers who have used Royal Canin's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Royal Canin Customer Service Score by Industry
Royal Canin's Customer Service score was rated 3.2 stars by Accounting industry customers.
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Royal Canin as an Employer
4.6/5
Royal Canin has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Royal Canin scored a 31 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Royal Canin would recommend the brand to a friend. ENPS measures how likely Royal Canin employees would recommend working at Royal Canin to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
