0
NPS
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RPA
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About RPA's Brand
RPA is driven by a clear purpose – to unlevel the playing field.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
RPA NPS
RPA's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether RPA's customers would recommend using the product based on a scale of -100 to 100.
RPA Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
RPA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RPA Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of RPA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RPA Product Quality
2.2/5
RPA has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock RPA's overall Product Quality score rated by its users and customers.
RPA Product Information
RPA’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.rpa.com
Industry
Tech
AdTech
Social
RPA Pricing
RPA ROI & Value For Money
4/5
RPA has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock RPA's overall ROI score rated by its users and customers.
RPA Customer Satisfaction (CSAT)
RPA Customer Satisfaction (CSAT) Score
100 / 100
RPA has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RPA Customer Service
4/5
RPA has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock RPA's overall Customer Service score rated by its users and customers.
About RPA's Customer Service
Website
http://www.rpa.com
RPA as an Employer
3.9/5
RPA has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
RPA scored a 0 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of RPA would recommend the brand to a friend. ENPS measures how likely RPA employees would recommend working at RPA to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 61% | Promoters |
|---|---|
| 31% | Passive |
| 8% | Detractors |
